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Is the issue you are reporting related to a transaction made with your card?

No

Orah tabs page

Which of the following would you like to report?

I did not authorize a debit or credit to my account.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Do you always have possession of your mobile device?	Yes/No		Mandatory
Where is the device usually kept?	Freeform Text		Conditional	When “Yes” to “Do you always have possession of your mobile device?”
In what circumstances do you not have the device in your possession?	Freeform Text		Conditional	Follows “Where is the device usually kept?”
Is there someone you suspect did this?	Yes/No		Mandatory
Please provide any suspect information	Freeform Text	Suspect Name Address Relationship DOB Additional Details	Optional	When “Yes” to “Is there someone you suspect did this?”
Was there more than one suspect?	Yes/No		Optional	Follows “Please provide any suspect information”
Please provide any additional suspect details.	Freeform Text		Optional	When “Yes” to “Was there more than one suspect?”
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

Which of the following would you like to report?

I authorized a transaction, but it is incorrect.

Question	Type	Mandatory/Optional/Conditional	Notes
Did you receive more funds than the posted amount?	Yes/No	Mandatory
This will result in a debit to the account.		Conditional	When “Yes” to “This will result in a debit to the account.”
How much money did you receive?	Freeform Text	Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory

Orah tabs page

Which of the following would you like to report?

I’m expecting a credit, but it is missing.

Tell us the reason behind this dispute.

I am missing a Barcode deposit.

Question	Type	Values	Mandatory/Optional/Conditional
What was the date of the deposit?	Date		Mandatory
What is the total amount of cash missing from your deposit?	Freeform Text		Mandatory
Please provide the location where your deposit was made.	Freeform Text	Crossroads Street Address* Street Address #2 City* State* Zip*	Mandatory
Do you have a receipt?	Yes/No		Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No		Mandatory
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory

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