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Question | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|
Did the merchant cancel the merchandise? | Yes/No | Mandatory | ||
Date merchant cancelled merchandise | Date | Conditional | When “Yes” to “Did the merchant cancel the merchandise?” | |
Is the merchant in bankruptcy or liquidation? | Yes/No | Mandatory | ||
Are you still expecting a delivery for the merchandise? | Yes/No | Mandatory | ||
What is the last expected receipt date for the merchandise? | Date | Mandatory | ||
Why are you initiating a dispute prior to the expected delivery date? | Freeform Text | Conditional | When “Yes” to “Are you still expecting a delivery for the merchandise?” | |
What was the expected receipt time for the merchandise? | Freeform Text | Mandatory | ||
Was the merchandise delivered to the incorrect location? | Yes/No | Mandatory | ||
Please provide the address of the agreed upon location. | Freeform Text | Conditional | When “Yes” to “Was the merchandise delivered to the incorrect location?” | |
Was the merchandise delivered late? | Yes/No | Mandatory | ||
Please provide details of late delivery. | Freeform Text | Conditional | When “Yes” to “Was the merchandise delivered late?” | |
Did you return the merchandise? | Yes/No | Conditional | Follows “Please provide details of late delivery.” | |
Did you attempt to return the merchandise? | Yes/No | Conditional | When “No” to “Was the merchandise delivered late?” | |
When did you attempt to return it? | Date | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | |
When did you return the merchandise? | Date | Conditional | When “Yes” to “Was the merchandise delivered late?” | |
Do you know when the merchant received the merchandise? | Yes/No | Conditional | Follows “When did you return the merchandise?” | |
When did the merchant receive the merchandise? | Date | Conditional | When “Yes” to “Do you know when the merchant received the merchandise?” | |
What return method did you use? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | |
Please Explain: | Freeform Text | Conditional | When “Other” to “What return method did you use?” | |
What was the tracking number? | Freeform Text | Conditional | When an option either ”FedEx,” “DHL,” “UPS,” “Postal Service,” is selected besides “Other” to “What return method did you use?” | |
Did you cancel prior to the expected receipt date? | Yes/No | Mandatory | ||
When did you cancel? | Date | Conditional | When “Yes” to “Did you cancel prior to the expected receipt date?” | |
Did you attempt to resolve with the merchant? | Yes/No | Mandatory | ||
Are there local laws or regulations prohibiting you from resolving with the merchant? | Yes/No | Conditional | When “No” to “Did you attempt to resolve with the merchant?” | |
Please explain. | Freeform Text | Conditional | When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant?” | |
Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | Mandatory | ||
Please provide any additional information. This will be provided to the merchant. | Freeform Text | Conditional | When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?” | |
Do you have any additional information to provide about this dispute? | Yes/No | Mandatory | ||
Please provide any additional information. | Freeform Text | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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