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Details | When ShouldUseInterestCalculator is set to false the assignment will display a grid with two fields, Interest Type and Amount. The default view is similar to a calculator with one row and ability to add and delete a item(s).
SLA | Goal: 3 Days; Urgency +5 Deadline: 8 Days; Urgency +5 Work Queue | InterestCalculation | Work Group | Multiexcerpt include | MultiExcerptName | work_group | PageWithExcerpt | InterestCalculation
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Overview
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TheInterest Calculation assignment prompts the agent to calculate the interest that should be refunded to the account holder if the dispute is paid. Interest can be calculated using the provided calculator.
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How-To
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Step 1: Click on the Interest Calculation button.
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Step 2: Complete the calculator fields with the account's interest rate and the start and end dates of the interest accrual period per your firm's protocol.
Step 3: Click the Calculate button.
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