Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
InterestCalculation
Page Properties

Description

Excerpt

This assignment is generated in the Interest

Calculation

step and prompts the user to calculate any interest that should be refunded to the account holder when the claim is resolved as paid.

Details

When ShouldUseInterestCalculator is set to false the assignment will display a grid with two fields,  Interest Type and Amount.  The default view is similar to a calculator with one row and ability to add and delete a item(s).  

Image Removed

SLA

Goal: 3 Days; Urgency +5

Deadline: 8 Days; Urgency +5

Work QueueInterestCalculation
Work Group
Multiexcerpt include
MultiExcerptNamework_group
PageWithExcerpt

SLA

Deadline: 8 Days

Assignment Group

Daily Maintenance

Overview

...

TheInterest Calculation assignment prompts the agent to calculate the interest that should be refunded to the account holder if the dispute is paid. Interest can be calculated using the provided calculator. 

...

How-To

...

Step 1: Click on the Interest Calculation button. 

Expand
image2023-1-23_13-38-47.pngImage Added

Step 2: Complete the calculator fields with the account's interest rate and the start and end dates of the interest accrual period per your firm's protocol.

Step 3: Click the Calculate button.

Expand
image2023-1-23_13-45-11.pngImage Added

Step 4: Click the Apply button.

Step 5: Click the Process Actions button.