This assignment will prompt the user to determine if, and how, recovery will be pursued. If recovery is not pursued, the user is prompted to complete the final investigation by denying or writing off the dispute.
Details
Multiexcerpt
MultiExcerptName
Actions
Review Recovery Options
The primary action prompts the user to determine an appropriate recovery option. Depending on the applicable recovery strategy and the information obtained, an option may have already been set by the system. When a recovery option is set, any applicable validations and/or dependencies are displayed. For more information about specific strategies and options, see .
Do Not Pursue Recovery For All
This action will send the dispute(s) to the resolution tollgate to be decisioned when all recovery actions for any other disputes are complete. The user will be required to provide a reason for not pursuing recovery when executing this action. Optionally, the user may choose to write-off or deny the dispute.
Other Actions
One, or more, of the following, optional actions may be available to the user from the , depending on the applicable recovery strategy.
SLA
None
Work Queue
DispositionCase
Work Group
Recovery
Stage
Analyze
Node
Disposition
The Disposition Case assignment involves choosing a recovery option for the chargeback or investigation. Other actions can be made while the case is in the disposition stage, such as checking for merchant credit and pending the claim.
