...
| Expand |
|---|
| title | Click here for a list of assignments... |
|---|
|
| Assignment | Summary |
|---|
Disposition Case | The Disposition Case assignment involves choosing a recovery option for the chargeback or investigation. Other actions can be made while the case is in the disposition stage, such as checking for merchant credit and pending the claim. | Execute Chargeback | The Execute Chargeback assignment is generated when system integration is not enabled to perform the chargeback. This assignment prompts the agent to execute the chargeback in an external system. | Invalid Accounting |
| Manual Fraud Reporting | The Manual Fraud Reporting button assignment is generated to manually complete fraud reporting in your firm's fraud reporting system of choice. | | Review Chargeback | The Review Chargeback assignment is generated when there is a chargeback dependency that has not been met. This assignment is present whenever initiating recovery, if enabled. | | Provisional Credit Review | The Provisional Credit Review assignment prompts the analyst to grant provisional credit, pay the dispute, deny the dispute, or pend the assignment. | Update Case Filing | The Update Case Filing assignment is generated when Mastercard Connect (Mastercom) is not configured. The assignment prompts an agent to complete the case filing action via the Mastercard Connect (Mastercom) user portal. This assignment is only for Mastercard disputed transactions. | | Review Chargeback Reject | When a dispute is rejected by the network in a recovery flow, this assignment is generated and prompts the user to resolve any issues and, if applicable, re-submit the dispute. | | Review First Party Trust Reject | When a dispute is rejected by the network with a 5002 reason, this assignment is generated and prompts the user to resolve any issues and, if applicable, re-submit the dispute. |
|
Later Life Cycle Recovery Assignments
...
