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Is the issue you are reporting related to a transaction made with your card?

No

Credit and debit transactions can be disputed

Orah tabs page

indexInGroup	1
tabsPageTitle	Unauthorized
primaryTab	true
colorPalettes	Default
color	#0052CC
id	o6hsejbujw

Which of the following would you like to report?

I did not authorize a debit or credit to my account.

Question	Type	Mandatory/Optional/Conditional	Notes
Why do you believe this is a fraudulent transaction?	Freeform Text	Mandatory
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	2
tabsPageTitle	Incorrect
colorPalettes	Default
color	#0052CC
id	ql5fbelmpzg

Which of the following would you like to report?

I authorized a transaction, but it is incorrect.

Tell us the reason behind this request

The beneficiary did not receive the funds

Question	Type	Mandatory/Optional/Conditional
When were the funds expected?	Date	Mandatory
Were the funds being sent outside the U.S.?	Yes/No	Mandatory
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.

...

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Tell us the reason behind this request

The amount received by the beneficiary was incorrect

Question	Type	Mandatory/Optional/Conditional	Notes
What amount was received?	Freeform Text	Mandatory
What amount should have been received?	Freeform Text	Mandatory
Were the funds being sent outside the U.S.?	Yes/No	Mandatory
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Tell us the reason behind this request

The funds were received late

Question	Type	Mandatory/Optional/Conditional	Notes
When were the funds received?	Date	Mandatory
When were the funds expected?	Date	Mandatory
Were the funds being sent outside the U.S.?	Yes/No	Mandatory
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	3
tabsPageTitle	Missing Deposit
colorPalettes	Default
color	#0052CC
id	waczugrz8al

Which of the following would you like to report?

I’m expecting a credit, but it is missing.

Tell us the reason behind this dispute.

I

...

am missing a wire credit.

Question	Type	Mandatory/Optional/Conditional	Notes
Who sent the wire?	Freeform Text	Mandatory
What was the exact amount you were expecting to receive?	Freeform Text	Mandatory
What was the date of this wire?	Date	Mandatory
Do you know which account number this wire was sent to?	Yes/No	Mandatory
What is the account number that the wire was sent to?	Freeform Text	Conditional	When “Yes” to “Do you know which account number this wire was sent to?”
Do you have the transaction trace number?	Yes/No	Mandatory
What is the trace number?	Freeform Text	Conditional	When “Yes” to “Do you have the transaction trace number?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	4
tabsPageTitle	Merchandise/Service Issue
colorPalettes	Default
color	#0052CC
id	sjsvhdn6k2e

Which of the following would you like to report?

I authorized a debit to my account, but there is a problem and I need to dispute it.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Is this dispute in regards to merchandise or services not received?	Yes/No		Mandatory
Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute.	Freeform Text		Conditional	When “Yes” to “Is this dispute in regards to merchandise or services not received?”
Were you tricked or persuaded into authorizing this purchase?	Yes/No		Mandatory
Is this dispute in regards to a scam?	Yes/No		Mandatory
Was the scam related to a disaster?	Yes/No		Conditional	When “Yes” to “Is this dispute in regards to a scam?”
What entity did the scammer impersonate?	Freeform Text		Conditional	Follows “Was the scam related to a disaster?”
Were you contacted by anyone requesting a payment?	Yes/No		Conditional	Follows “What entity did the scammer impersonate?”
Who initiated contact for this purchase?	Single Select	I contacted the merchant to make this purchase I was contacted by the merchant to make this purchase	Conditional	Follows “Were you contacted by anyone requesting a payment?”
Please provide a detailed description of the scam.	Freeform Text		Conditional	Follows “Who initiated contact for this purchase?”
Please provide a detailed description of your dispute.	Freeform Text		Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Versions Compared

Old Version 6

New Version 7

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