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"I have an issue with merchandise or a service"

...

Which of the following would you like to report?

I participated in this transaction, but there is a problem.

Which of the following best describes the reason for your dispute?

I am dissatisfied with the merchandise or a service I received.

Orah tabs page

indexInGroup	1
tabsPageTitle	Counterfeit
primaryTab	true
colorPalettes	Default
color	#0052CC
id	hy0nyk1a87

What is the issue with the merchandise or service?

The merchandise is counterfeit.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Are you disputing the full amount of the transaction?	Yes/No		Mandatory
What amount are you disputing?	Freeform Text		Conditional	When “No” to “Are you disputing the full amount of the transaction?”
Please provide a description of what was ordered.	Freeform Text		Mandatory
Please describe how the merchandise is counterfeit.	Freeform Text		Mandatory
Was the merchandise certified as counterfeit?	Yes/No		Mandatory
Please provide information about the entity that indicated the merchandise to be counterfeit.	Freeform Text		Conditional	When “Yes” to “Was the merchandise certified as counterfeit?”
Is the dispute regarding delayed delivery?	Yes/No		Mandatory
When did you receive the merchandise/service?	Date		Conditional	When “Yes” to “Is the dispute regarding delayed delivery?”
Did you return the merchandise?	Yes/No		Mandatory
When did you return the merchandise?	Date		Conditional	When “Yes” to “Did you return the merchandise?”
What return method did you use?	Single Select	Face to Face FedEx DHL UPS Postal Service Other	Conditional	When “Yes” to “Did you return the merchandise?”
Do you have a tracking number?	Yes/No		Conditional	When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”
What was the tracking number?	Freeform Text		Conditional	When “Yes” to “Do you have a tracking number?”
Please Explain:	Freeform Text		Conditional	When “Other” is selected under “Did you return the merchandise?”
Did you attempt to return the merchandise?	Yes/No		Conditional	When “No” to “Did you return the merchandise?”
When did you attempt to return it?	Date		Conditional	When “Yes” to “Did you attempt to return the merchandise?”
Please provide a detailed description of how you attempted to return the merchandise.	Freeform Text		Conditional	When “Yes” to “Did you attempt to return the merchandise?”
Did you attempt to resolve with the merchant?	Yes/No		Mandatory
Please explain:	Freeform Text		Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	2
tabsPageTitle	Damaged/Defective
colorPalettes	Default
color	#0052CC
id	fs9fgyhvmf

What is the issue with the merchandise or service?

The merchandise is damaged or defective.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Are you disputing the full amount of the transaction?	Yes/No		Mandatory
What amount are you disputing?	Freeform Text		Conditional	When “No” to “Are you disputing the full amount of the transaction?”
Please provide a description of what you purchased and how it is damaged or defective.	Freeform Text		Mandatory
When did you receive the merchandise?	Date		Mandatory
Did you return the merchandise?	Yes/No		Mandatory
When did you return the merchandise?	Date		Conditional	When “Yes” to “Did you return the merchandise?”
What return method did you use?	Single Select	Face to Face FedEx DHL UPS Postal Service Other	Conditional	When “Yes” to “Did you return the merchandise?”
Do you have a tracking number?	Yes/No		Conditional	When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”
What was the tracking number?	Freeform Text		Conditional	When “Yes” to “Do you have a tracking number?”
Please Explain:	Freeform Text		Conditional	When “Other” is selected under “Did you return the merchandise?”
Did you attempt to return the merchandise?	Yes/No		Conditional	When “No” to “Did you return the merchandise?”
When did you attempt to return it?	Date		Conditional	When “Yes” to “Did you attempt to return the merchandise?”
Please provide a detailed description of how you attempted to return the merchandise.	Freeform Text		Conditional	Follows “When did you attempt to return it?”
Did you attempt to resolve with the merchant?	Yes/No		Mandatory
Please explain:	Freeform Text		Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	3
tabsPageTitle	Quality
colorPalettes	Default
color	#0052CC
id	z7cg3v8gzl

What is the issue with the merchandise or service?

The merchandise or service has a quality issue.

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?

Yes/No

Mandatory

What amount are you disputing?

Freeform Text

Conditional

When “No” to “Are you disputing the full amount of the transaction?”

What was purchased?

Single Select

Merchandise

Service

Mandatory

Merchandise

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Please provide a description of the merchandise and the quality issue.	Freeform Text		Mandatory
When did you receive the merchandise/service?	Date		Mandatory
Did you return the merchandise?	Yes/No		Mandatory
When did you return the merchandise?	Date		Conditional	When “Yes” to “Did you return the merchandise?”
What return method did you use?	Single Select	Face to Face FedEx DHL UPS Postal Service Other	Conditional	When “Yes” to “Did you return the merchandise?”
Do you have a tracking number?	Yes/No		Conditional	When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”
What was the tracking number?	Freeform Text		Conditional	When “Yes” to “Do you have a tracking number?”
Please Explain:	Freeform Text		Conditional	When “Other” is selected under “Did you return the merchandise?”
Did you attempt to return the merchandise?	Yes/No		Conditional	When “No” to “Did you return the merchandise?”
When did you attempt to return it?	Date		Conditional	When “Yes” to “Did you attempt to return the merchandise?”
Please provide a detailed description of how you attempted to return the merchandise.	Freeform Text		Conditional	Follows “When did you attempt to return it?”
Did you attempt to resolve with the merchant?	Yes/No		Mandatory
Please explain:	Freeform Text		Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”

Service

Question	Type	Mandatory/Optional/Conditional	Notes
Please provide a description of the service and the quality issue.	Freeform Text	Mandatory
Is the dispute regarding an interruption of an ongoing service?	Yes/No	Mandatory
When did the interruption of the service occur?	Date	Conditional	When “Yes” to “Is the dispute regarding an interruption of an ongoing service?”
When did you receive the service?	Date	Conditional	When “No” to “Is the dispute regarding an interruption of an ongoing service?”
Did you attempt to resolve with the merchant?	Yes/No	Mandatory
Please explain:	Freeform Text	Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”

Orah tabs page

indexInGroup	4
tabsPageTitle	Not as Described
colorPalettes	Default
color	#0052CC
id	iyp5qadwq3

What is the issue with the merchandise or service?

The merchandise or service is not as described.

Question

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?

Yes/No

Mandatory

What amount are you disputing?

Freeform Text

Conditional

When “No” to “Are you disputing the full amount of the transaction?”

What was not as described?

Single Select

Merchandise

Service

Mandatory

Merchandise

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Please provide details of what was ordered and not as described.	Freeform Text		Mandatory
When did you receive the merchandise/service?	Date		Mandatory
Did you return the merchandise?	Yes/No		Mandatory
When did you return the merchandise?	Date		Conditional	When “Yes” to “Did you return the merchandise?”
What return method did you use?	Single Select	Face to Face FedEx DHL UPS Postal Service Other	Conditional	When “Yes” to “Did you return the merchandise?”
Do you have a tracking number?	Yes/No		Conditional	When “FedEx,” “DHL,” “UPS,” or “Postal Service” is selected under “Did you return the merchandise?”
What was the tracking number?	Freeform Text		Conditional	When “Yes” to “Do you have a tracking number?”
Please Explain:	Freeform Text		Conditional	When “Other” is selected under “Did you return the merchandise?”
Did you attempt to return the merchandise?	Yes/No		Conditional	When “No” to “Did you return the merchandise?”
When did you attempt to return it?	Date		Conditional	When “Yes” to “Did you attempt to return the merchandise?”
Please provide a detailed description of how you attempted to return the merchandise.	Freeform Text		Conditional	Follows “When did you attempt to return it?”
Did you attempt to resolve with the merchant?	Yes/No		Mandatory
Please explain:	Freeform Text		Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”

Service

Question	Type	Mandatory/Optional/Conditional	Notes
Please provide details of what was ordered and not as described.	Freeform Text	Mandatory
Is the dispute regarding an interruption of an ongoing service?	Yes/No	Mandatory
When did the interruption of the service occur?	Date	Conditional	When “Yes” to “Is the dispute regarding an interruption of an ongoing service?”
When did you receive the service?	Date	Conditional	When “No” to “Is the dispute regarding an interruption of an ongoing service?”
Did you attempt to resolve with the merchant?	Yes/No	Mandatory
Please explain:	Freeform Text	Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”

Orah tabs page

indexInGroup	5
tabsPageTitle	Misrepresented
colorPalettes	Default
color	#0052CC
id	aywr3938kar

What is the issue with the merchandise or service?

The terms of sale were misrepresented.

...

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Are you disputing the full amount of the transaction?	Yes/No		Mandatory
What amount are you disputing?	Freeform Text		Conditional	When “No” to “Are you disputing the full amount of the transaction?”
Why is the dispute different than the posted transaction amount?	Freeform Text		Conditional	Follows “What amount are you disputing?”
What was purchased?	Single Select	Merchandise Service	Mandatory

Merchandise

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Please provide a description of what was ordered.	Freeform Text		Mandatory
When did you receive the merchandise/service?	Date		Mandatory
How was the merchandise/service misrepresented?	Freeform Text		Mandatory
Did you return the merchandise?	Yes/No		Mandatory
Did you attempt to return the merchandise?	Yes/No		Conditional	When “No” to “Did you return the merchandise?”
When did you attempt to return it?	Date		Conditional	When “Yes” to “Did you attempt to return the merchandise?”
Please provide a detailed description of how you attempted to return the merchandise.	Freeform Text		Conditional	Follows “When did you attempt to return it?”
Where is the merchandise at this time?	Freeform Text		Conditional	Follows “Please provide a detailed description of how you attempted to return the merchandise.”
Please select one of the options below which best represents the return attempt.	Single Select	The merchant refused to provide return authorization. The merchant refused to accept the returned merchandise. The merchant informed not to return the merchandise. The merchant no longer exists or is not responding. The merchant did not provide clear instruction on how to return.	Conditional	Follows “Where is the merchandise at this time?”
When did you return the merchandise?	Date		Conditional	When “Yes” to “Did you return the merchandise?”
Do you know when the merchant received the merchandise?	Yes/No		Conditional	Follows “When did you return the merchandise?”
When did the merchant receive the merchandise?	Date		Conditional	When “Yes” to “Do you know when the merchant received the merchandise?”
What return method did you use?	Single Select	Face to Face FedEx DHL UPS Postal Service Other	Conditional
Please Explain:	Freeform Text		Conditional	When “Other” to “What return method did you use?”
What was the tracking number?	Freeform Text		Conditional	When either ”FedEx,” “DHL,” “UPS,” “Postal Service,” is selected to “What return method did you use?”
Did you attempt to resolve with the merchant?	Yes/No		Mandatory
Are there local laws or regulations prohibiting you from resolving with the merchant?	Yes/No		Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Please explain.	Freeform Text		Conditional	When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant?”
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No		Mandatory
Please provide any additional information. This will be provided to the merchant.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”

Service

Question	Type	Mandatory/Optional/Conditional	Notes
Please provide a description of what was purchased.	Freeform Text	Mandatory
When did you receive the merchandise/service?	Date	Mandatory
How was the merchandise/service misrepresented?	Freeform Text	Mandatory
Did you cancel the service?	Yes/No	Mandatory
When did you cancel?	Date	Conditional	When “Yes” to “Did you cancel the service?”
Why did you cancel?	Freeform Text	Conditional	Follows “When did you cancel?”
Did the merchant accept the cancellation?	Yes/No	Conditional	Follows “Why did you cancel?”
Did you attempt to resolve with the merchant?	Yes/No	Mandatory
Are there local laws or regulations prohibiting you from resolving with the merchant?	Yes/No	Conditional	When “Yes” to “Did you attempt to resolve with the merchant?”
Please explain.	Freeform Text	Conditional	When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant?”
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information. This will be provided to the merchant.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”

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Versions Compared

Old Version 7

New Version 8

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Versions Compared

Old Version 7

New Version 8

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