Question | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|
Please provide a description of what was ordered. | Freeform Text | | Mandatory | |
When did you receive the merchandise/service? | Date | | Mandatory | |
How was the merchandise/service misrepresented? | Freeform Text | | Mandatory | |
Did you return the merchandise? | Yes/No | | Mandatory | |
Did When did you attempt to return the merchandise? | Yes/NoDate | | Conditional | When “No” “Yes” to “Did you return the merchandise?”When |
What return method did you attempt to return it? | Date | Conditional | When “Yes” to “Did you attempt to return the merchandise?” | Please provide a detailed description of how you attempted to return the merchandise. | Freeform Text | Conditional | Follows “When did you attempt to return it?” | Where is the merchandise at this time? | Freeform Text | Conditional | Follows “Please provide a detailed description of how you attempted to return the merchandise.” |
Please select one of the options below which best represents the return attempt. | Single Select | The merchant refused to provide return authorization. The merchant refused to accept the returned merchandise. The merchant informed not to return the merchandise. The merchant no longer exists or is not responding. The merchant did not provide clear instruction on how to return. | Conditional | Follows “Where is the merchandise at this time?” |
When did you return the merchandise? | Date | Conditional | When “Yes” to “Did you return the merchandise?” | Do you know when the merchant received the merchandise? | Yes/No | Conditional | Follows “When did you return the merchandise?” | When did the merchant receive the merchandise? | Date | Conditional | When “Yes” to “Do you know when the merchant received the merchandise?” | What return method did you use? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | Please Explain: | Freeform Text | Conditional | When “Other” to “What return method did you use?” | What was the tracking number? | Freeform Text | Conditional | When either ”FedExuse? | Single Select | Face to Face FedEx DHL UPS Postal Service Other | Conditional | When “Yes” to “Did you return the merchandise?” |
Do you have a tracking number? | Yes/No | | Conditional | When “FedEx,” “DHL,” “UPS,” “Postal Service,” is selected to “What return method did you use?” | Did you attempt to resolve with the merchant? | Yes/No | Mandatory | Are there local laws or regulations prohibiting you from resolving with the merchant? | Yes/Noor “Postal Service” is selected under “Did you return the merchandise?” |
What was the tracking number? | Freeform Text | | Conditional | When “Yes” to “Did you attempt to resolve with the merchant“Do you have a tracking number?” |
Please explain.Explain: | Freeform Text | | Conditional | When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant“Other” is selected under “Did you return the merchandise?” |
Do you have any additional information that should be provided to the merchant regarding your disputeDid you attempt to return the merchandise? | Yes/No | Mandatory | Please provide any additional information. This will be provided to the merchant. | | Freeform TextConditional | When “No” to “Did you return the merchandise?” |
When did you attempt to return it? | Date | | Conditional | When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?” |