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Assignment groups are assigned at the user level by those with Admin Portal access. Work can be segmented by Claim Reason Type (Fraud, ATM, Dispute, etc.), Claim Type (ACH, Card, Wire, etc.), and Assignment Groups. A user must have a default assignment group selected which is the assignment group the user defaults to when they sign in. Users can have as many or as little assignment groups selected. Users are able to select between any assignment group they're assigned to change which group work is being pulled from.
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Definitions |
Card Claim Reason Type
The below claim reason types apply to card disputes:
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Credit Card: This is a credit card.
Deposit: This is a deposit account.
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How To |
Step 1: Access the Admin Portal
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