The Enhance stage is the first fulfillment ("back-office") stage and provides steps for collecting additional information that is needed to support the investigation and processing of the claim. The information that was gathered in the Collect stage is stored so it can be viewed later. Once this happens, the system completes the initialization process and transmits the confirmation letter. Typically, this will happen within seconds, well before a fulfillment user ever opens a claim. The following steps are executed, where applicable, usually automatically.
