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Is the issue you are reporting related to a transaction made with your card?

No

Credit and debit transactions can be disputed

View file

name	Zelle Questionnaires.pdf

Orah tabs page

indexInGroup	1
tabsPageTitle	Unauthorized
primaryTab	true
colorPalettes	Default
color	#0052CC
id	zk20pm3e1h

Which of the following would you like to report?

I did not authorize a debit or credit to my account.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Have you ever done business with any of the merchants involved in the unauthorized transactions?	Yes/No		Mandatory
Were you contacted by anyone requesting a payment?	Yes/No		Mandatory
Did you perform the transfer, but later identified the transfer was due to a scam?	Yes/No		Conditional	When “Yes” to “Were you contacted by anyone requesting a payment?”
Was the scam related to a disaster?	Yes/No		Conditional	When “Yes” to “Did you perform the transfer, but later identified the transfer was due to a scam?”
What entity did the scammer impersonate?	Freeform Text		Conditional	Follows “Was the scam related to a disaster?”
Who initiated contact for this purchase?	Single Select	I contacted the merchant to make this purchase I was contacted by the merchant to make this purchase	Conditional	Follows “What entity did the scammer impersonate?”
Please describe the situation in which you were scammed.	Freeform Text		Conditional	Follows “Who initiated contact for this purchase?”
Have you ever authorized anyone to use your online banking account?	Yes/No		Mandatory
Who did you give authorization to use your online banking?	Freeform Text		Conditional	When “Yes” to “Have you ever authorized anyone to use your online banking account?”
Have you ever shared your online banking credentials?	Yes/No		Mandatory
Who did you share your online banking credentials with?	Freeform Text		Conditional	When “Yes” to “Have you ever shared your online banking credentials?”
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	2
tabsPageTitle	Incorrect
colorPalettes	Default
color	#0052CC
id	psbof9ds76a

Which of the following would you like to report?

I authorized a transaction, but it is incorrect.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Have you attempted to resolve the issue with the recipient?	Yes/No		Mandatory
Was the Zelle transfer to the wrong recipient (Email/Phone Number) or was the incorrect amount transferred?	Single Select	Incorrect Recipient (Email/Phone Number) Incorrect Amount	Mandatory
Do you recognize the person you sent the funds to?	Yes/No		Conditional	When “Incorrect Recipient (Email/Phone Number)” is selected
Please provide any details you have that may help identify the recipient, such as the email address or phone number used.	Freeform Text		Conditional	When “No” to “Do you recognize the person you sent the funds to?”
What was the correct amount?	Freeform Text		Conditional	When “Incorrect Amount” is selected
Did you use Zelle to pay for merchandise or a service that you did not receive?	Yes/No		Mandatory
Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute.	Freeform Text		Conditional	When “Yes” to “Did you use Zelle to pay for merchandise or a service that you did not receive?”
Please describe in detail what was incorrect about your transfer.	Freeform Text		Mandatory
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

indexInGroup	3
tabsPageTitle	Merchandise/Service Issue
colorPalettes	Default
color	#0052CC
id	7vjbqsd0ord

Which of the following would you like to report?

I authorized a debit to my account, but there is a problem and I need to dispute it.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
Is this dispute in regards to merchandise or services not received?	Yes/No		Mandatory
Please describe what was purchased and any additional details about the transaction that will help us investigate your dispute.	Freeform Text		Conditional	When “Yes” to “Is this dispute in regards to merchandise or services not received?”
Were you tricked or persuaded into authorizing this purchase?	Yes/No		Mandatory
Is this dispute in regards to a scam?	Yes/No		Mandatory
Was the scam related to a disaster?	Yes/No		Conditional	When “Yes” to “Is this dispute in regards to a scam?”
What entity did the scammer impersonate?	Freeform Text		Conditional	Follows “Was the scam related to a disaster?”
Were you contacted by anyone requesting a payment?	Yes/No		Conditional	Follows “What entity did the scammer impersonate?”
Who initiated contact for this purchase?	Single Select	I contacted the merchant to make this purchase I was contacted by the merchant to make this purchase	Conditional	Follows “Were you contacted by anyone requesting a payment?”
Please provide a detailed description of the scam.	Freeform Text		Conditional	Follows “Who initiated contact for this purchase?”
Please provide a detailed description of your dispute.	Freeform Text		Mandatory
Do you have any additional information to provide about this dispute?	Yes/No		Mandatory
Please provide any additional information.	Freeform Text		Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

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