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Description

Excerpt

When manual fee entry is enabled in the Fees flow, this assignment allows a user to manually enter information about fees that should be refunded if the claim is resolved as paid.

Details

Any fees automatically detected by the system are displayed and can be applied to the claim in a subsequent step.

SLA

Goal: 1 Day; Urgency +20

Deadline: 2

Day; Urgency +60

Passed Deadline: 12 Hours; Urgency +5 (Until urgency reaches 100%)

Work QueueReviewFeeWork Group

Exception

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Days

Assignment Group

Daily Maintenance

Overview

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When manual fee entry is enabled, this assignment allows an analyst to manually enter information about fees that should be refunded if the claim is resolved as paid.

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How

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-To

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Step 1: Click the Manual Fee Entry button. 

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Step 2: Click the Manually Add Fee button.

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titleClick here to see the Manually Add Fee section..

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Step 3: Complete the section by entering fee details. 

Step 4: Click the Add button. 

Follow the above steps to add additional fees.

Step 5: Once all fees have been added, click the Apply button. 

Step 6: Click the Process Actions button.