Content Comparison

Ensure the Send Provisional Credit Communication drop-down reflects Yes

Answer the question Do you want to pursue recovery after granting final credit? with Yes or No according to your firm's best practices

• If Yes is selected, the dispute will be paid and QFD will move forward with the recovery process

• If No is selected, the dispute will be paid and recovery will not be pursued

Optional: Provide an explanation as to why you made the pay decision in the Reason field

Choose a deny reason under the Reason for Denial drop-down

Enter the reason for the denial in the Deny Comments if required (asterisk)

Click the Cancel button if you've expanded the assignment

Select Pend by clicking on the Other Actions button

Select Customer Response from the Pend Reason drop-down

Update the Business/Calendar days to resume: according to internal best practices

Select Yes from the Send Additional Information Communication? drop-down

Using the calendar tool, update the Response Required by Date to match the Business/Calendar days to resume:

Under Find Existing Content, select the templates that meet the document or information need or use the Add a Custom Section to enter the request in a freeform box