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When a user clicks on a transaction that already exists on a previous claim, a message will be displayed: “Not disputable. Transaction exists on claim XXXXXXXXXXX” and the transaction will not be selectable. |
Change Search Criteria
When a user clicks on the "Change Search Criteria" button, the below screen appears. The user can filter through the transaction list by a combination of a date range, amount, and merchant name/transaction description. Transactions the user has clicked on will persist as filters are applied and changed.
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Claim Reason | Questionnaire Verbiage | Filter | Allowed |
|---|---|---|---|
| No-Show Charge | I was charged or credited incorrectly - I was charged for a "No-Show" from a hotel incorrectly | Debits | Single |
| Addendum | I was charged or credited incorrectly | Single | |
| Cashback | I was charged or credited incorrectly - I did not receive the cash-back portion of my transaction | Debits | Single |
Late Presentment | I was charged or credited incorrectly - I was charged more than 180 days after I authorized the transaction | Debits | Single |
Credit Posted as Debit | I was charged or credited incorrectly - I should have received a credit but was charged again | Debits | Single |
Debit Posted as Credit | I was charged or credited incorrectly - I should have been charged but received a credit | Credits | Single |
Incorrect Amount | I was charged or credited incorrectly - I was charged the wrong amount | Debits | Single |
Incorrect Credit Amount | I was charged or credited incorrectly - I received the wrong credit amount | Credits | Single |
Charged More Than Once | I was charged or credited incorrectly - I was charged more than once | Debits | Multiple (Same Merchant) |
Merchandise/Service Not Received | I haven't received merchandise or a service that I was expecting | Multiple (Same Merchant) | |
Cancelled Recurring | I cancelled a recurring transaction but was still charged | Multiple (Same Merchant) (Pending and Posted Transactions) | |
Not as Described | I have an issue with merchandise or a service that I received - The merchandise or service is not as described | Single | |
Damaged/Defective | I have an issue with merchandise or a service that I received - The merchandise is damaged or defective | Single | |
Quality | I have an issue with merchandise or a service that I received - The merchandise or service has a quality issue | Single | |
Counterfeit | I have an issue with merchandise or a service that I received - The merchandise is counterfeit | Single | |
Misrepresented | I have an issue with merchandise or a service that I received - The terms of sale were misrepresented | Single | |
Credit Not Processed | My credit has not been processed | Single | |
Cancelled/Returned Merchandise/Service | I cancelled or returned merchandise or a service but have not been issued a refund | Single | |
Fraud | I did not make this purchase | Multiple (Pending and Posted Transactions) | |
ATM Withdrawal | I did not receive cash or received partial cash at an ATM | MCC = 6011 or Type = "ATM" | Single |
ATM Deposit | My ATM deposit did not post to my account or posted for the wrong amount. | MCC = 6011 or Type = "ATM" | Single |
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