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When the account holder initiates a dispute claim using the self-service function, they will not need to search for or select an account holder or an account. They will land in the Reason stage and be prompted to select the claim and dispute reason.
Requested Documents
The Documentation Requested screen will display to the account holder when there is a required document for recovery. The following list includes card claim reasons that require documentation:
Paid by Other Means
Credit not Received
Fraudulent Application
The account holder will see this screen after completing the additional questions in the Detail stage. The account holder can upload the required document using the Attach new button, which will open a file browser to their machine.
The account holder can submit the claim without uploading the required document by clicking the Continue button to move to the next screen.
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Overrides are optional functions that enable intake users to complete various tasks including withholding provisional credit automation, editing the contact date, and many others. Account holders will not have access to overrides and cannot complete these actions. 
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Case Status
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The Case Status screen is is the page account holders land on when following up on an existing claim.
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Actions
Accountholders and intake users can take action on an existing claim.
Accountholders can:
Request case withdrawn
Request dispute is reopened
Upload a new file
View case notes
View Case Attachments
View Communication
Demos
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Online Banking
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Mobile Integration
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