Overview
Emails are generated and transmitted in near real-time by QFD. When an email is sent to a customer and the customer responds, that email is received by QFD and stored with the case.
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Sender E-Mail Setup
QFD sends outbound e-mails. QFD can send outbound e-mails using MS Graph, Google Gmail, and SMTP. Configuration is handled by Quavo.
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Hosted Method (MS Graph, Google Gmail, SMTP)
E-Mail Addresses/Domains
Subject Line
Display Name
User ID
PW
Receiver E-Mail Setup
QFD can get response from an outbound e-mail originated in QFD. QFD connects to the e-mail client using Internet Message Access Protocol (IMAP) or POP3 with the option of enabling SSL/TSL. Configuration is handled by Quavo.
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