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Overview

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The Review Second Chargeback assignment is generated when a 2nd Chargeback response is received from the Acquirer. This assignment prompts an agent to review the Acquirer's response and determine what action to take next.Image Removed

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How

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-To

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Step 1: Click the Review Chargeback Response button.

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Step 2: Click the Dispute Details row.

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Step 3: Review the Acquirer's response (Acquirer Response, information in the Notes box, and any documents that have been provided).

To accept liability (cease recovery)and make a final decision on the dispute, select Accept under Issuer Action.

Step 4A: To pay the disputed transaction,

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select Write Off.

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title Click here to see the Write Off scenario in QFD...
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• Explain the write-off decision in the freeform box

under 

• under Please provide an explanation.

• Optional: You can enter any additional information in

the Notes 

• the Notes freeform box.

• Click the Apply button.

• Click the Process Actions button.
      

Step 4B: To deny the disputed transaction,

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select Deny Dispute.

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• Choose a deny reason from

  the 

  the Reason for

  Denial 

  Denial drop-down. 

  1. Complete any fields required to be completed based on the denial reason.

• If a fraud claim, select a response to Do you suspect first-party fraud?

• Optional: You can copy/paste your response to "What is your reason for not accepting full liability?" in the Deny Comments

   which

   which will post a deny note in the Notes hub.

• Click

  the 

  the Apply

   button

   button.

• Click

  the 

  the Process Actions button.
     

Step 4C: To accept partial liability (pursue arbitration on the amount not accepted), select Accepted Partial under Issuer Action.

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title Click here to see the Accept Partial scenario in QFD...
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• Enter the amount that will be pursued in arbitration in the “What is the amount being pursued?” field.

• Explain your reasoning in the “What is your reason for not accepting liability?” freeform box.

• Select either Write Off or Deny Dispute for the amount not being pursued under “What action will be taken for the remaining amount?”

  • To pay the disputed transaction,

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• • select Write Off.

    1. Explain the write-off decision in the freeform box

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• • 1. under Please provide an explanation.

    2. Optional: You can enter any additional information in the Notes freeform box.

    3. Click

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• • 1. the Apply

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• • 1.  button.

    2. Click

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• • 1. the Process

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• • 1. Actions button.
            

  • To deny the disputed transaction,

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• • select Deny Dispute.

    1. Choose a deny reason from

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• • 1. the Reason for

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• • 1. Denial drop-down. 

    2. Complete any fields required to be completed based on the denial reason.

    3. Optional: You can enter any additional information in the Notes freeform box.

    4. Click

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• • 1. the Apply

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• • 1.  button.

    2. Click

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• • 1. the Process

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• • 1. Actions button.   

Step 4D: To decline liability (pursue arbitration), select Decline under Issuer Action.

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title Click here to see the Decline scenario in QFD...
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• Explain your reasoning in the “What is your reason for not accepting liability?” freeform box.

• Optional: You can enter any additional information in the Notes freeform box.

• Click the Apply button.

• Click the Process Actions button.