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I have an issue with a balance transfer.

Info
Credit Card only

View file

name	Balance Transfer Quesitonnaires.pdf

Orah tabs page

Which of the following best describes the reason for your dispute?

I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction.

Question	Type	Mandatory/Optional/Conditional	Notes
Do you recognize the account where the balance transfer originated?	Yes/No	Mandatory
Please provide additional detail details about the transaction.	Freeform Text	Conditional	When “Yes” to “Do you recognize the account where the balance transfer originated?”
Did you or an authorized signer attempt to make a balance transfer?	Yes/No	Mandatory
When did you attempt to make a balance transfer?	Date	Conditional	When “Yes” to “Did you or an authorized signer attempt to make a balance transfer?”
What was the amount of the attempted balance transfer?	Freeform Text	Conditional	Follows “When did you attempt to make a balance transfer?”
Who was the intended payee of the attempted balance transfer?	Freeform Text	Conditional	Follows “What was the amount of the attempted balance transfer?”
Have you ever authorized anyone to use your online banking account?	Yes/No	Mandatory
Who did you give authorization to use your online banking?	Freeform Text	Conditional	When “Yes” to “Have you ever authorized anyone to use your online banking account?”
Have you ever shared your online banking credentials?	Yes/No	Mandatory
Who did you share your online banking credentials with?	Freeform Text	Conditional	When “Yes” to “Have you ever shared your online banking credentials?”

Due to the fraud on your account, we are cancelling your card.

Question	Type	Mandatory/Optional/Conditional	Notes
Would you like us to send you a replacement card?	Yes/No	Mandatory
No new card will be issued at this time. If you change your mind, please contact customer service or visit your local banking center to request a new card.		Conditional	When “No” to “Would you like us to send you a replacement card?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

Orah tabs page

Which of the following best describes the reason for your dispute?

I authorized this balance transfer, but it is incorrect.

What was incorrect about the transaction?

The transaction posted for the incorrect amount.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
What is the correct amount that should have been charged?	Freeform Text		Mandatory

What was incorrect about the transaction?

The transaction posted on the incorrect date.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
What was the correct transaction date?	Date		Mandatory

What was incorrect about the transaction?

The transaction posted to the incorrect account.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
What was the correct account number?	Freeform Text		Mandatory

What was incorrect about the transaction?

The transaction posted to the incorrect Financial Institution.

Question	Type	Values	Mandatory/Optional/Conditional	Notes
What was the correct Financial Institution?	Freeform Text		Mandatory

Non-fraud questions

Question	Type	Mandatory/Optional/Conditional	Notes
Please describe in detail the reason for your dispute.	Freeform Text	Mandatory
Do you have any additional information that should be provided to the merchant regarding your dispute?	Yes/No	Mandatory
Please provide any additional information. This will be provided to the merchant.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?”
Do you have any additional information to provide about this dispute?	Yes/No	Mandatory
Please provide any additional information.	Freeform Text	Conditional	When “Yes” to “Do you have any additional information to provide about this dispute?”

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