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I haven't received merchandise or a service I purchased.
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Question | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|
Are you disputing the full amount of the transaction? | Yes/No | Mandatory | ||
What amount are you disputing? | Freeform Text | Numerical Only | Optional | When “No” to “Are you disputing the full amount of the transaction?” |
What was not received? | Single Select | Merchandise Service | Mandatory | |
Please provide a detailed description of what was purchased and an explanation of the dispute. | Freeform Text | Mandatory |
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