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Overview
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The collect stage is generally referred to as “intake”. This is where the case is created and information is collected from the claimant in order to provide all the details that are necessary to investigate the claim. Rules are evaluated as the user navigates through the collection process so that content is based on the context of the case. This is invisible to the user and developed in such a way that the user need not understand the underlying rules or have detailed knowledge of the claims process. To see the process in action, check out a short |
New Claim
To begin the claim process, select New > Claim from the button in the upper-left corner of the screen.
Select Accountholder
QFD offers several options for searching for an accountholder. Those options may be limited by your specific configuration.
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Select a search option
Provide the requested details
Click the “Search” button
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Select a customer from the list of search results
Click Continue
Select Account
Once a customer has been identified, a list of eligible accounts are displayed.
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Select an account from the list
Click Continue
Abandoned Claims
When a claim is started but never submitted, it is considered an abandoned claim. Abandoned cases are never deleted. However, they are automatically resolved after 1 hour. When the time limit is reached, the case gets resolved automatically with a status of “Resolved-Abandoned” . If the case is resumed and submitted the following day, the contact date will be set to the submission date, not the created date.
Configuration
Rule | Description |
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D_ImplConfig.AbandonedClaimLifeSpanHours | Defines how many hours the system should wait before resolving abandoned claims. |
Additional Configuration Options
To use "member" verbiage throughout the system, instead of "customer" set D_ImplConfig.IsMemberVerbiage to True.
References
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