| Description |
| Multiexcerpt |
|---|
| MultiExcerptName | glossary_description |
|---|
| Identifies the specific reason associated with the claim. |
The claim reason is originally determined in the Collect stage and is displayed in the Claim Details section of the Case Assets panel.
| | References | | Stagil incoming links macro |
|---|
|
Supported Claim ReasonsThe following list of claim reasons are supported. The Field Value determines how claim reasons the values are displayed in the UI. | Transaction Type(s) | Claim Reason Type | Claim Reason | Field Value |
|---|
| Card | Identity Theft | AccountTakeover | ATO | | Card | Dispute | AddendumDispute | Addendum Dispute | | Card | ATM | ATMDep | ATM Deposit | | Card | ATM | ATMPar | ATM Withdrawal | | ACH | Dispute | AuthRevoked | Revoked | | Card | Authorization | AuthChargeback | Authorization | | Card | Fraud | CardLost | Lost | | Card | Fraud | CardNotReceived | NRI | | Card | Fraud | CardSecure | Card Secure | | Card | Fraud | CardStolen | Stolen | | ACH | Dispute | DebitedPriorToAuthDate | Debited Early | | Check | Dispute | DraftEncodingError | Draft Encoding Error | | Check | Dispute | DuplicateEntry | Duplicate Entry | | Check | Dispute | DuplicatePresentment | Duplicate Presentment | | Card | Identity Theft | FraudApp | Fraud Application | | ACH | Dispute | Improper | Incorrect | | Card | Dispute | MerchantChargeCredited | Debit Posted as Credit | | Card | Dispute | MerchantChargedLossTheft | Charged Loss/Theft | | Card | Dispute | MerchantCounterfeit | Counterfeit | | Card | Dispute | MerchantCreditCharged | Credit Posted as Debit | | Card | Dispute | MerchantCreditIncorrectAmt | Credited Incorrect Amount | | Card | Dispute | MerchantCreditNotIssued | Cancelled/Returned Merchandise/Service | | Card | Dispute | MerchantCreditNotProcessed | Credit Not Processed | | Card | Dispute | MerchantDamagedDefective | Damaged/Defective | | Card | Dispute | MerchantDuplicate | Charged More Than Once | | Card | Dispute | MerchantIncorrectAccountNumber | Incorrect Account | | Card | Dispute | MerchantIncorrectAmt | Charged Incorrect Amount | | Card | Dispute | MerchantIncorrectCurrency | Incorrect Currency | | Card | Dispute | MerchantInvalidData | Invalid Data | | Card | Dispute | MerchantLatePresentment | Late Presentment | | Card | Dispute | MerchantNoShowCharged | No Show Charged | | Card | Dispute | MerchantNotAuthorized | No Authorization | | Card | Dispute | MerchantNotAsDescribed | Not as Described | | Card | Dispute | MerchantNotProvided | Merchandise/Service Not Provided |
Card | Not Recognized | MerchantNotRecognized | Not Recognized | | Card | Dispute | MerchantPaidOtherMeans | Paid by Other Means | | Card | Dispute | MerchantQuality | Quality | | Card | Dispute | MerchantRecurring | Cancelled Recurring | | Card | Dispute | MerchantTerms | Misrepresented | | ACH, Check | Dispute | MissingTransaction | Missing Deposit | | Check | Dispute | NonCashItem | Non-Cash Item | | Check | Dispute | NotOurItem | Not Our Item | | Wire | Dispute | ReceivedLate | Received Late | | ACH | Dispute | Revoked | Revoked | | Check | Dispute | StaleDated | Stale Dated | | ACH | Fraud | Unauthorized | Unauthorized | | Check | Fraud | RemotelyCreatedCheck | URCC | | Check | Dispute | WarrantyBreach | Warranty Breach | | ACH, Check, Wire | Dispute | WrongAmount | Wrong Amount |
|