When Merchant Collaboration is enabled, this flow is called from the Investigation flow to pause dispute processing while a response is awaited from the merchant.
If...
- The dispute is a collaboration-eligible transaction AND
- A collaboration service is available
AND the dispute is not...
- Autopay OR
- Already issued provisional credit
...then further processing is paused while a response is awaited. The duration of the pause depends on the merchant collaboration service and the service level association with it. Typically it is no more than 2 business day.
| Drawio |
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| border | false |
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| viewerToolbar | true |
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| |
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| fitWindow | false |
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| diagramName | PendForMerchantCollaboration |
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| simpleViewer | false |
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| width | |
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| links | auto |
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| tbstyle | top |
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| diagramDisplayName | |
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| lbox | true |
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| diagramWidth | 661 |
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| Page Properties |
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| Rule(s) | PendForMerchantCollaboration |
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References
| Stagil incoming links macro |
|---|