Timeframes

120 days from the Network Processing Date of the Presentment or

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Chargeback Reason

The Cardmember denies participation in a Mail/Telephone/Internet Transaction, which may or may not have been Authorized by the Issuer.

Description

A mail order, telephone order, or Internet type Transaction, was processed by an merchant without the permission of the Cardmember whose Account number was used.

Conditions

The following conditions exist for Chargebacks processed under this ISO Code:

1. For Chargebacks processed under Chargeback description one (1), two (2), or three (3) of this ISO Code:
   1. The Issuer must wait fifteen (15) days from the following before processing the Chargeback:
      1. The date of the S/E's written acknowledgment of credit, or
      2. The date the Cardmember returned, refused, or cancelled the Goods or Services.
   2. The amount to be charged back is limited to the amount of the unprocessed credit of the No Show Reservation or Advance Deposit Transaction Amount or Goods and Services returned or cancelled.
2. In addition, and as applicable, the following conditions also exist for Chargebacks processed under:
   1. Chargeback description two (2) of this ISO Code - The Issuer must ensure the Cardmember made a Good Faith attempt to:
      1. Return the Goods, or cancel the order(s) for Goods or Services, and receive Credit from the S/E

Dependencies

• Issuer Declaration that indicates the Chargeback description that the Chargeback is being processed under, or
• Cardmember Documentation that a Presentment of Credit has not been received from the Acquirer that the Issuer can post to the Cardmember's Account. 

Validations

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Related Questionnaires

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1. Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository. 
   Note: Issuers may not raise this Chargeback on Transactions originating from merchants in the United States or Canada solely for the merchant’s failure to obtain a signature from the Cardmember as Proof of Delivery.
2. For Final Chargeback - This Chargeback is only applicable if the First Chargeback was either a fraud type or one of the following:
   1. 4512 - Multiple Processing
   2. 4516 - Request for Support Not Fulfilled
   3. 4517 - Request for Support Illegible/Incomplete
   4. 4754 - Local Regulations/Legal Dispute

Timeframes

• 120 days from the Network Processing Date of the Presentment.

Dependencies

• Before filing this Chargeback, the Issuer must manually enter the fraud Transaction into the WFIS or electronically transmit it into the GNS Fraud Repository.

Related Questionnaires

Fraud Questionnaires