| Excerpt | name | Each time a change is saved to a claim-level property in QFD, an event is created. This event includes all important claim details and will be useful for referencing from most other events to understand the full picture of the claim.|||||
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Merchant Credit events provide all the data necessary to evaluate the effectiveness of potential credit matching logic, as well as total recoveries via merchant credits. When a possible merchant credit is automatically matched by the system, an event is created. When a merchant credit is identified by a user, an event is created. When a possible merchant credit is referred to a user by the system, and the user does not identify it as a match for the disputed transaction, an event is created. |
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