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Each time a change is saved to a claim-level property in QFD, an event is created.  This event includes all important claim details and will be useful for referencing from most other events to understand the full picture of the claim.
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When an operator record is saved, an event is generated that includes details about the operator.  This is useful for referencing from other event data, such as Completed Actions, for retrieving additional details about the user that completed the action, such as the user’s name.

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nameFields
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Data Category

Event Field/Column Name

Data Type

Description

Applicability

Sample Value

Notes

Key

TenantId

VARCHAR(32)

...

glossary_description

...

false

ALWAYS

qvo-stg

Key

UserId

VARCHAR(64)

...

glossary_description

...

false

ALWAYS

devan.robertson@quavo.com

User Details

IsAllowedAllClients

BOOLEAN

CONDITIONAL

...

TRUE

Only applicable when configured.

User Details

ClientsCSV

VARCHAR(256)

...

glossary_description

...

false

CONDITIONAL

P4114,P2870,P6839,P711,P531,P713

Only applicable when configured.

User Details

FirstName

VARCHAR(64)

Users First Name

CONDITIONAL

Devan

Only applicable when configured.

User Details

LastName

VARCHAR(64)

Users Last Name

CONDITIONAL

Robertson

Only applicable when configured.

User Details

UserRoles[].Name/USERROLE

VARCHAR(128)

...

glossary_descriptionfalse

...

ALWAYS

...

ALWAYS

QFD_User

User Details

ISUSERDISABLED

BOOLEAN

Indicates if the user has been disabled.

CONDITIONALS

TRUE, FALSE

Added in 25.01.

Work Details

ISUSERAVAILABLETORECEIVEWORK

BOOLEAN

Indicates if the user is configured to receive work via Get Next Work.

CONDITIONAL

TRUE, FALSE

Added in 25.01.

Work Details

ISCLIENTUSER

BOOLEAN

Indicates whether the user is a client user.

CONDITIONAL

TRUE, FALSE

Added in 25.01.

Work Details

BYPASSORGANIZATIONALFILTERING

BOOLEAN

CONDITIONAL

TRUE, FALSE

Added in 25.01.

Work Details

WORKREGULATORYMODE

VARCHAR(32)

Indicates the regulatory work mode applied.

CONDITIONAL

"Reg Only", "Non Reg Only", "Both"

Added in 25.01.

Work Details

WORKROUTINGMODE

VARCHAR(32)

Indicates whether the user receives work based on general workgroups or specific assignment groups.

CONDITIONAL

"Workgroup", "Assignment Group"

Added in 25.01.

Work Details

WORKHIGHDOLLARMODE

VARCHAR(32)

Indicates the regulatory work mode applied.

CONDITIONAL

“Low Dollar”, “High Dollar”, “Both”

Added in 25.01.

Work Details

WORKALLOWEDACCOUNTTYPESCSV

VARCHAR(3000)

Comma-separated list of specific account types the user is configured to work.

CONDITIONAL

"CreditCard","Deposit"

Added in 25.01.

Work Details

WORKALLOWEDCLAIMTYPESCSV

VARCHAR(3000)

Comma-separated list of specific claim types the user is configured to work.

CONDITIONAL

"ACH","ATMDEP","ATMWD","BalanceTransfer","BillPay","Card","CardPinless","CardPinned","Check","ConvenienceCheck","P2P","RTP","Unknown","Wire","Zelle"

Added in 25.01.

Work Details

WORKALLOWEDCLAIMREASONTYPESCSV

VARCHAR(3000)

Comma-separated list of specific claim reasons the user is configured to work.

CONDITIONAL

"AccountMerchService","NonFraudATM","AuthChargeback","BalanceTransfer","BillPay","ConvenienceCheck","NonFraud","Fraud","FraudAccountIssue","NonFraudIncorrect","NonFraudMissing","MerchantNotRecognized","NonFraudRevoked"

Added in 25.01.

Work Details

WORKALLOWEDASSIGNMENTGROUPSCSV

VARCHAR(3000)

Comma-separated list of specific assignment groups the user is configured to work.

CONDITIONAL

Daily Critical Assignments,Daily Maintenance Assignments,Final Investigation Deadline Assignments,High Dollar Assignments,Initial Review Assignments,Later Lifecycle Recovery Assignments,Manager Assignments,Next Recovery Deadline Assignments,Non Reg Assignments,Past Recovery/Reg Deadline Assignments,Unworkable Assignments

Added in 25.01.

Work Details

ASSIGNMENTSCSV

VARCHAR(3000)

Comma-separated list of specific assignments the user is configured to work.

"Initial Investigation","Provisional Credit Review"

Added in 25.01.

Metadata

CreateDateTime

TIMESTAMP_NTZ(9)

...

glossary_description

...

false

ALWAYS

2023-09-09 21:00:00

Metadata

UpdateDateTime

TIMESTAMP_NTZ(9)

...

...

glossary_description

...

false

ALWAYS

2023-09-09 21:00:00

Metadata

EventDateTime

TIMESTAMP_NTZ(9)

...

...

glossary_description

...

...

false

ALWAYS

2023-09-09 21:00:00

Metadata

EventIdentifier

VARCHAR(64)

...

glossary_description

...

...

false

ALWAYS

70b1c86d-d06f-4c93-bab2-0e938a4ef768

Metadata

EventItemId

VARCHAR(64)

...

glossary_description

...

false

ALWAYS

qvo-stg|devan.robertson@quavo.com