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Page Properties

Name

Pre-Arbitration

Type

View

Description

A normalized view of all pre-arbitration cases, based on the Recovery Action table, including various claim and dispute attributes for filtering/analysis.

Version Availability

25.01

Data Category

Event Field/Column Name

Data Type

Description

Applicability

Sample Value

Notes

Key

TenantId

VARCHAR

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptTenant ID
shouldDisplayInlineCommentsInIncludesfalse

ALWAYS

qvo-stg

Key

Tenant

VARCHAR

Multiexcerpt include macro
macro_uuid92aefef2-6d9d-4064-a29c-4aff6b6b5512
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageTenant
addpanelfalse

ALWAYS

Default

Key

ClientId

VARCHAR

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptClient ID
shouldDisplayInlineCommentsInIncludesfalse

ALWAYS

Default

Key

Client

VARCHAR

Multiexcerpt include macro
macro_uuid92aefef2-6d9d-4064-a29c-4aff6b6b5512
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageClient
addpanelfalse

ALWAYS

Default

Claim Details

ClaimType

VARCHAR

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptClaim Type
shouldDisplayInlineCommentsInIncludesfalse

CONDITIONAL

Card-Pinless

Claim Details

ClaimCategory

VARCHAR

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptClaim Category
shouldDisplayInlineCommentsInIncludesfalse

CONDITIONAL

Fraud

Claim Details

ClaimReason

VARCHAR

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptClaim Reason
shouldDisplayInlineCommentsInIncludesfalse

CONDITIONAL

Stolen

Transaction Details

Network

VARCHAR

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptNetwork
shouldDisplayInlineCommentsInIncludesfalse

CONDITIONAL

Mastercard, Visa

Key

ClaimId

VARCHAR

Multiexcerpt include
MultiExcerptNameglossary_description
PageWithExcerptClaim ID
shouldDisplayInlineCommentsInIncludesfalse

ALWAYS

2306060014C

Key

DisputeId

VARCHAR

Multiexcerpt include macro
macro_uuida3e31307-8cb9-40d8-8eef-f74f27879680
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageDispute ID
addpanelfalse

ALWAYS

2306060014D

Claim Details

CustomerContactDate

DATE

Multiexcerpt include
macro_uuidd99ef6b8-ca27-4139-8c27-79c2824a1215
templateDataeJyLjgUAARUAuQ==
MultiExcerptNameglossary_description
addpanelfalse
PageWithExcerptCustomer Contact Date

CONDITIONAL

2023-09-09

Dispute Details

DisputeStatusType

VARCHAR

A summarized version of Dispute Status.

ALWAYS

Open, Resolved

Dispute Details

DisputeStatus

VARCHAR

Multiexcerpt include macro
macro_uuid4d8f61f8-8517-4d47-a5e5-2ded7ebed57a
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageStatus Work
addpanelfalse

ALWAYS

Pending-Response

Dispute Details

DisputeAmount

NUMBER

Multiexcerpt include macro
macro_uuid464f8016-31b8-44f7-af00-b29949a884d0
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageDispute Amount
addpanelfalse

ALWAYS

123.45

Recovery Details

PreArbitrationDate

DATE

Multiexcerpt include macro
macro_uuid62f1733e-0421-4eae-9bbe-01dce91ddb9a
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageCycle Action Date
addpanelfalse

ALWAYS

2023-09-09

Recovery Details

PreArbitrationAmount

NUMBER

Amount of the filed case.

ALWAYS

123.45

Recovery Details

ResponseDate

DATE

Multiexcerpt include macro
macro_uuid54fd3927-34d7-42a3-9998-601a54496d6f
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageResponse Date
addpanelfalse

CONDITIONAL

2023-09-09

Recovery Details

Response

VARCHAR

Multiexcerpt include macro
macro_uuidaaaee919-be57-4f81-bd4b-7455ed6c9474
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageResponse
addpanelfalse

CONDITIONAL

Ruled in Issuer Favor

Recovery Details

ResponseAmount

NUMBER

Amount of the acquirer action or association ruling.

CONDITIONAL

123.45

Recovery Details

Outcome

VARCHAR

Multiexcerpt include macro
macro_uuid635b5c74-77ff-4fe6-a97d-8b33203f9952
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageCycle Outcome
addpanelfalse

ALWAYS

Recovered, No Recovery, Not Attempted

Recovery Details

Status

VARCHAR

Multiexcerpt include macro
macro_uuid0c70c51d-62b0-4a23-922b-3e57c2549744
nameglossary_description
templateDataeJyLjgUAARUAuQ==
pageCycle Status
addpanelfalse

ALWAYS

Not Attempted, Pending, Completed

Recovery Details

PursedByUserId

VARCHAR

ID of the user that declined, or partially accepted, the previous recovery response.

ALWAYS

devan.robertson@quavo.com

Recovery Details

PursuedBy

VARCHAR

Name associated with PursedByUserId.

ALWAYS

D. Robertson

Recovery Details

PursuedByUserType

VARCHAR

Indicates whether the action was taken by a user or the system.

ALWAYS

User System

Recovery Details

SubmittedByUserId

VARCHAR

ID of the user that completed the recovery attempt task.

ALWAYS

devan.robertson@quavo.com

Recovery Details

SubmittedBy

VARCHAR

Name associated with SubmittedByUserId.

ALWAYS

D. Robertson

Recovery Details

SubmittedByUserType

VARCHAR

Indicates whether the action was taken by a user or the system.

ALWAYS

User, System

Change Log

Date

Change Summary

12/10/2024

New

2/25/2025

Added the following columns for use in analyzing user and system performance:

  • PursuedByUserId

  • PursuedBy

  • PursuedByUserType

  • SubmittedByUserId

  • SubmittedBy

  • SubmittedByUserType