Work  Work queues are aligned to specific work groupstasks, based on several factors.  The work queue that an assignment a task belongs to is displayed on the assignment, as shown below.  The portion after the period represents a suffix, which allows the system to sort work and distribute it to the appropriate work grouplabels the claim type.

Work Queue Types

There are 3 different types of work queues used.  These types are preset for each assignment in the system and determine who is responsible for doing the work.

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When the system is waiting for something from an external party, assignments are placed in a pending work queue.  These are not assigned to users , but can be processed by a user.  For example, if a customer response responds to a request for information, a user can provide that information and complete the assignment to advance the workflow.

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System assignments are displayed while the system is completing an action.  These are not assigned to users , but may have alternate flow actions available, such as the ability to cancel the action being executed.

User

User assignments require identify work that a human needs to complete them and are assigned to one, or more, work groups.

Work Queue Inventory

Below is a comprehensive list of QFD work queues.  

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