Overview
We will write off this fraud claim and use it to show learners what actions intake users can take on a paid claim.
The instructions provided here include specific responses for freeform fields.
How-To
Step 1: Answer “Which of the following would you like to report?” with “I did not participate in this transaction, and I did not authorize anyone else to participate in this transaction.
I suspect fraud.”
Step 2: Answer “Which of the following best describes the reason for your dispute?” with “I didn’t make the purchase, but I still have my card.”
Step 3: Click the Continue button
Step 4: Locate and select the disputed transaction(s) or click Manually add the transaction to add a transaction to the claim, click the Continue button
Step 5: Answer the additional questions, then click the Continue button
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Step 6: On the Summary screen, review the information, then click the Submit button
