Which of the following would you like to report?
I participated in this transaction, but there is a problem.
Which of the following best describes the reason for your dispute?
I was charged more than once.
| Orah tabs page |
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| indexInGroup | 1 |
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| tabsPageTitle | Charged More Than Once |
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| colorPalettes | Default |
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| primaryTab | true |
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| color | #0052CC |
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| id | pna9lepytrm |
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| backgroundColorPalette | Default |
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The duplicate transaction must be selected for the claim reason Charged More Than Once. Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Is the valid transaction on this same account? | Yes/No | | Mandatory | | Please select a valid transaction. | Transaction Select | | Conditional | When “Yes” to “Is the valid transaction on this same account?” | Is the other transaction on a Quavo card? | Yes/No | | Conditional | When “No” to “Is the valid transaction on this same account?” | Select the account the charge(s) appear on: | Account Select | | Conditional | When “Yes” to “Is the other transaction on a Quavo card?” | Please select a valid transaction. | Transaction Select | | Conditional | When “Yes” to “Is the other transaction on a Quavo card?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Are there local laws or regulations prohibiting you from resolving with the merchant? | Yes/No | | Conditional | When “No” to “Did you attempt to resolve with the merchant?” | Please explain. | Freeform Text | | Conditional | When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant?” | Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | | Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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| Orah tabs page |
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| indexInGroup | 2 |
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| tabsPageTitle | Paid by Other Means |
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| colorPalettes | Default |
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| color | #0052CC |
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| id | 7qv9szwjo5 |
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| backgroundColorPalette | Default |
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Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Is the valid transaction on this same account? | Yes/No | | Mandatory | | Is the other transaction on a Quavo card? | Yes/No | | Mandatory | | What was the other form of payment? | Single Select | Another MasterCard Another Card Check Cash Other | Mandatory | | Please explain. | Freeform Text | | Mandatory | When “Other” to “What was the other form of payment?” | Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | | Are there local laws or regulations prohibiting you from resolving with the merchant? | Yes/No | | Conditional | When “No” to “Did you attempt to resolve with the merchant?” | Please explain. | Freeform Text | | Conditional | When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant?” | Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | | Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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Related
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