When a call to Mastercard to enrich a dispute transaction fails, it is handled in one of two ways: - If the error was due to the transaction not being found and the posting date of the disputed transaction is within the last 3 business days, the system will continue to call to service each business day until the posted transaction is more than 3 business days old. It has been observed that clearing records can take up to 3 business days to exist in the service.
- If the error was due to any other reason, the system will call the service every 12 hours for up to 3 attempts.
When a call to Mastercard to create a claim fails for claim exists; it will check if that claim is already associated with the dispute in the system, if it is not it will leverage that mastercom claim id to continue the dispute. |