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Question

Type

Values

Mandatory/Optional/Conditional

Notes

Is the valid transaction on this same account?

Yes/No

Mandatory

Is the other transaction on a Quavo card?

Yes/No

Mandatory

What was the other form of payment?

Single Select

Another MasterCard

Another Card

Check

Cash

Other

Mandatory

Please explain.

Freeform Text

Mandatory

When “Other” to “What was the other form of payment?”

Did you attempt to resolve with the merchant?

Yes/No

Mandatory

Are there local laws or regulations prohibiting you from resolving with the merchant?

Yes/No

Conditional

When “No” to “Did you attempt to resolve with the merchant?”

Please explain.

Freeform Text

Conditional

When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant?”

Do you have any additional information that should be provided to the merchant regarding your dispute?

Yes/No

Mandatory

Please provide any additional information. This will be provided to the merchant.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

Do you have any additional information to provide about this dispute?

Yes/No

Mandatory

Please provide any additional information.

Freeform Text

Conditional

When “Yes” to “Do you have any additional information to provide about this dispute?”

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