Question | Type | Values | Mandatory/Optional/Conditional | Notes |
---|
Is the valid transaction on this same account? | Yes/No | | Mandatory | |
Is the other transaction on a Quavo card? | Yes/No | | Mandatory | |
What was the other form of payment? | Single Select | Another MasterCard Another Card Check Cash Other | Mandatory | |
Please explain. | Freeform Text | | Mandatory | When “Other” to “What was the other form of payment?” |
Did you attempt to resolve with the merchant? | Yes/No | | Mandatory | |
Are there local laws or regulations prohibiting you from resolving with the merchant? | Yes/No | | Conditional | When “No” to “Did you attempt to resolve with the merchant?” |
Please explain. | Freeform Text | | Conditional | When “Yes” to “Are there local laws or regulations prohibiting you from resolving with the merchant?” |
Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | |
Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | |
Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |