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The following settings can be updated in Client Settings.

Basic Configuration

Auto Pay

• Automatically pay claims that are less than or equal to $________.

• When enabled there are two additional configurations.
  • Attempt recovery after paying? - A client has the option to pursue recovery even thought a final credit has been issued; by default recovery is not pursued on autopaid claims.
  • Skip merchant collaboration after paying? - A client has the option to opt out of pursuing recovery from third parties (Ethoca/Verifi); by default merchant collaboration is pursued on auto paid claims. 

Provisional Credit

• Automatically grant provisional credit to claims that are less than or equal to $__________.
• When auto provisional credit is enabled there are two additional configurations
  • Allow automatically granting provisional credit to claims that are not covered by Reg E or Reg Z?
  • Withhold provisional credit for chargeback docs? (Card Claims Only)

Expert Configuration

Auto Pay

• Card

  • Automatically pay fraud claims that are less than or equal to $________ and all transactions are below $__

  .Automatically grant provisional credit to

  • ______.

  • Automatically pay non-fraud claims that are less than or equal to $________ and all transactions are below $________.
• ACH / Check / Wire
  • Automatically pay claims that are less than or equal to $________ and all transactions are below $________.
• When  auto pay is enabled there are two additional configurations.
  • Attempt recovery after paying? - A client has the option to pursue recovery even thought a final credit has been issued; by default recovery is not pursued on autopaid claims.
  • Skip merchant collaboration after paying? - A client has the option to opt out of pursuing recovery from third parties (Ethoca/Verifi); by default merchant collaboration is pursued on auto paid claims.  (Card Claims Only)

Provisional Credit

• Card

  • Automatically pay fraud claims that are less than or equal to $________ .

  • Automatically pay non-fraud claims that are less than or equal to $________.
• ACH / Check / Wire
  • Automatically pay claims that are less than or equal to $________.
• When auto provisional credit is enabled there are two additional configurations
  • Allow automatically granting provisional credit to claims that are not covered by Reg E or Reg Z?
  • Withhold provisional credit for chargeback docs? (Card Claims Only)

Exceptions

By default, QFD will NOT automatically pay or grant provisional credit for:

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This pre-condition rule includes three possible additional action types.

Claim Abuse Threshold

Set a flag for account holders who are potentially first-party fraudsters. By default, this configuration is set to 3 claims filed in the 180 days. The flag is triggered by the number of claims created by a specific customer/member ID and disallows auto-pay and auto-provisional credit on flagged account holder claims. 

Use the Potential Claim Abuse report to obtain an aggregated list of flagged account holders and their claims. 

Provisional Credit Actions

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