Page Comparison

...

1. Click the Provisional Credit Approval button.

   Expand
   title Click here to see the expanded assignment...

   
   

2. Review the details provided.
   
   
3. Determine which action should be taken by making a selection under the Decision drop-down:
   
   • Approve - This option approves the provisional credit, which will kick off the lettering and Accounting adjustments.
   • Deny - This option denies the provisional credit, which will move the claim back into the assignment flow. The assignment will not route back to the original user.
     

     • Comments will need to be added.
       
       

4. Click the Apply button.
   
   
5. Click the Process Actions button.

Details of the approval assignment outcome can be found in the Decision Approvals node under the Completed Actions section. 

The dispute-level audit reflects approval decisions.

In the event of a decision denial, the Alerts alarm bell will present a notification. 

Approval Assignments are Not Available

The approval flow is optional so it may not be present based on how the portal was built.

Manager approvals are configurable so the claim may not meet the criteria for an approval decision to be made.