"I Which of the following would you like to report?
I participated in this transaction, but there is a problem.
Which of the following best describes the reason for your dispute?
I was charged or credited incorrectly
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| Info |
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The following dispute reasons are limited to back-office users: Credit Posted as Debit Debit Posted as Credit Late Presentment
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| View file |
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| name | Visa Charged or Credited Incorrectly .pdf |
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| Orah tabs page |
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| indexInGroup | 1 |
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| tabsPageTitle | Incorrect Amount |
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| primaryTab | true |
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| colorPalettes | Default |
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| color | #0052CC |
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| id | snovg8y37yi |
|---|
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How were you charged or credited incorrectly?
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...
I was charged the wrong amount Question | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|
Are you disputing the full amount of the transaction? | Yes/No | | Mandatory | | To dispute a transaction for an incorrect amount, the amount disputed must be less than the full transaction amount. |
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...
| Info |
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| title | Dispute Reason Limitations |
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The following dispute reasons are limited to back-office users: - Credit Posted as Debit
- Debit Posted as Credit
- Late Presentment
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...
Please go back and choose a new claim reason. | | | Conditional | When “Yes” to “Are you disputing the full amount of the transaction?” | What is the correct amount that should have been charged? | Freeform Text | | Mandatory | | What is the amount shown on your receipt or confirmation? | Freeform Text | | Mandatory | | Is the dispute due to the difference between the quoted price and the actual charges made by the merchant? | Yes/No | | Mandatory | | Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | | Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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| Orah tabs page |
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| indexInGroup | 2 |
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| tabsPageTitle | Late Presentment |
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| colorPalettes | Default |
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| color | #0052CC |
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| id | jz6f1w1to2 |
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How were you charged or credited incorrectly?
I was charged a long time after the transaction occurred Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | | Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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| Orah tabs page |
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| indexInGroup | 3 |
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| tabsPageTitle | Invalid Data |
|---|
| colorPalettes | Default |
|---|
| color | #0052CC |
|---|
| id | dh627dcj866 |
|---|
|
How were you charged or credited incorrectly?
Invalid Data Question | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|
Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | | Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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| Orah tabs page |
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| indexInGroup | 4 |
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| tabsPageTitle | Incorrect Currency |
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| colorPalettes | Default |
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| color | #0052CC |
|---|
| id | owyoe4l6rpj |
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How were you charged or credited incorrectly?
Incorrect Currency Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | | Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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| Orah tabs page |
|---|
| indexInGroup | 5 |
|---|
| tabsPageTitle | Incorrect Account Number |
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| colorPalettes | Default |
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| color | #0052CC |
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| id | rbbusmsczmr |
|---|
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How were you charged or credited incorrectly?
Incorrect Account Number Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Do you have any additional information that should be provided to the merchant regarding your dispute? | Yes/No | | Mandatory | | Please provide any additional information. This will be provided to the merchant. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information that should be provided to the merchant regarding your dispute?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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