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Questionnaire
When a user reviews the inbound pre-arbitration dispute, the following "issuer action" questionnaire is displayed and prompts the user to provide all information required by Visa.
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Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes | What is your reason for not accepting liability? | Text | Mandatory | Do you certify that the compelling evidence has been reviewed with the cardholder and that the cardholder wishes to continue with the dispute? | IssuerCertifiesCardholderCompEvidence | Yes/No | Conditional - Required if inbound pre-arbitration reason is "Compelling Evidence" | Why does the cardholder continue to dispute? | CardholderContinuesDispute | Text | Conditional - Mandatory if IssuerCertifiesCardholderCompEvidence = "Yes" | Do you certify that the cardholder name and address provided by the acquirer does not match the issuer’s records? | CardholderNameAddressNotMatchInd | Yes/No | Conditional - Required if inbound pre-arbitration reason is "Compelling Evidence" | 21.1 MandateAdded question
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If recovery is pursued, the user is prompted to send the optional Representment Response letter. |
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Related
| Stagil incoming links macro |
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