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Which of the following would you like to report?
I suspect Identity Theft.
| Orah tabs page |
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| indexInGroup | 1 |
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| tabsPageTitle | Account Takeover (ATO) |
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| primaryTab | true |
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| colorPalettes | Default |
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| color | #0052CC |
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| id | nszrhj07meg |
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Which of the following best describes the reason for your dispute?
Changes made without my knowledge or consent. Multiple transaction types can be disputed on a single claim: Pinless and Pinned, ATM, Convenience Check, and Balance Transfer Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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What changes were made or attempted without your knowledge or consent? | Multi-Select | Address Alternative Address Authorized User Bank Information Card Issued Credit Limit Email Address Mother's Maiden Name or Password Paperless Enrollment Personal Identification Number Phone Number Security Question(s) Website Credentials | Mandatory | | When did you learn about the change(s) to your account? | Date | | Mandatory | | Is there someone you suspect did this? | Yes/No | | Mandatory | | Please provide any suspect information | Freeform Text | Suspect Name Address Relationship DOB Additional Details | Conditional | When “Yes” to “Is there someone you suspect did this?” | Was there more than one suspect? | Yes/No | | Conditional | Follows “Please provide any suspect information” | Please provide any additional suspect details. | Freeform Text | | Conditional | Follows “Please provide any additional suspect details.” | While not required, have you filed a police report? | Yes/No | | Conditional | If enabled in Client Settings | Please provide any police report details | Freeform Text | Police Report Id* Phone Number* Department* Officer Name Address Line 1 Line 2 Line 3 City State Zip Country | Conditional | If enabled in Client Settings | Is the following information correct? | Yes/No | | Mandatory | | Please update the address in the system of record before proceeding. | | | Conditional | When “No” to “Is the following information correct?” |
Due to the fraud on your account, we are cancelling your card.
Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Would you like us to send you a replacement card? | Yes/No | | Mandatory | | No new card will be issued at this time. If you change your mind, please contact customer service or visit your local banking center to request a new card. | | | Conditional | When “No” to “Would you like us to send you a replacement card?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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| Orah tabs page |
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| indexInGroup | 2 |
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| tabsPageTitle | Fraud Application |
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| colorPalettes | Default |
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| color | #0052CC |
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| id | x7i15cbzw8 |
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Which of the following best describes the reason for your dispute?
I did not apply for this account. Question | Type | Values | Mandatory/Optional/Conditional | Notes |
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Have you recently applied for credit from our organization? | Yes/No | | Mandatory | | How did you learn about the existence of this account? | Single Select | I received a card or bill I saw the account on my credit report I was contacted regarding a past due balance Claim initiated by internal bank resource Other | Mandatory | | Please explain how you learned about the existence of this account. | Freeform Text | | Conditional | When “Other” to “How did you learn about the existence of this account?” | When did you learn about the change(s) to your account? | Date | | Mandatory | | Is there someone you suspect did this? | Yes/No | | Mandatory | | Please provide any suspect information | Freeform Text | Suspect Name Address Relationship DOB Additional Details | Conditional | When “Yes” to “Is there someone you suspect did this?” | Was there more than one suspect? | Yes/No | | Conditional | Follows “Please provide any suspect information” | Please provide any additional suspect details. | Freeform Text | | Conditional | Follows “Please provide any additional suspect details.” | Are you aware of any other accounts that have been opened without your consent? | Yes/No | | Mandatory | | Please provide additional details. (how/what/when, etc.) | Freeform Text | | Conditional | When “Yes” to “Are you aware of any other accounts that have been opened without your consent?” | While not required, have you filed a police report? | Yes/No | | Conditional | If enabled in Client Settings | Please provide any police report details | Freeform Text | Police Report Id* Phone Number* Department* Officer Name Address Line 1 Line 2 Line 3 City State Zip Country | Conditional | If enabled in Client Settings | Is the following information correct? | Yes/No | | Mandatory | | Please enter a valid address | Freeform Text | Line 1* Line 2 Line 3 City* State* Zip* Country Email* Phone Number | Conditional | When “No” to “Is the following information correct?” | Do you have any additional information to provide about this dispute? | Yes/No | | Mandatory | | Please provide any additional information. | Freeform Text | | Conditional | When “Yes” to “Do you have any additional information to provide about this dispute?” |
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