Each time a change is saved to a claim-level property in QFD, an event is created. This event includes all important claim details and will be useful for referencing from most other events to understand the full picture of the claim.
Multiexcerpt macro
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Description
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When correspondence is generated, or the transmission status is updated, an event is generated. The event includes all important details of the correspondence. This information is useful for capturing time-to-send, understanding the costs related to customer contact, as well as measuring compliance to regulatory requirements.
Multiexcerpt macro
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Fields
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Data Category
Event Field/Column Name
Data Type
Description
Applicability
Sample Value
Notes
Key
TenantId
VARCHAR(32)
...
...
glossary_description
...
...
false
ALWAYS
qvo-stg
Key
ClientId
VARCHAR(64)
...
glossary_description
...
false
ALWAYS
Default
Key
ClaimId
VARCHAR(32)
...
glossary_description
...
false
ALWAYS
2306060014C
Key
...
DISPUTEID
VARCHAR(32)
...
glossary_description
...
false
CONDITIONAL
2306050001D
Only applicable for correspondence that is related to specific dispute(s).
Key
CorrespondenceId
VARCHAR(64)
...
glossary_description
...
...
false
ALWAYS
729e23a5-67d5-48af-b1eb-88b40ff22912
Correspondence Details
Channel
VARCHAR(64)
...
glossary_description
...
...
false
ALWAYS
Mail
Correspondence Details
InboundOutbound
VARCHAR(32)
...
glossary_description
...
false
ALWAYS
Outbound
Correspondence Details
ExecutionMethod
VARCHAR(32)
...
Multiexcerpt include
MultiExcerptName
glossary_description
PageWithExcerpt
Execution Method
shouldDisplayInlineCommentsInIncludes
false
...
Indicates how the correspondence was transmitted.
CONDITIONAL
AUTO, BATCH, MANUAL
Only applicable for correspondence that has been transmitted.
Indicates whether return mail is being requested as part of the correspondence. Typically used by mail vendors to determine if a return envelope should be included.
