Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Knowing the transaction's entry mode is part of the chargeback rights review process.

Jump to:


Mastercard, Visa, STAR POS Entry Modes

Anchor
POS Entry Modes
POS Entry Modes

POS CodeDescriptionChargeback Rights
00Terminal not usedYes
01Keyed entryYes
02

Magnetic strip

Chargeback notes for MasterCard:

Card Secure - process chargeback as 4870 4870 (Maestro/Cirrus use 70: Chip Liability Shift and specify in comment that card is secure)

Card is Lost/Stolen/NRI - check the Authentication Capability of the authorization in Data Nav (Additional Transaction Information tab in the Transaction Detail screen).

  • PIN - no chargeback rights unless the MCC is 5512 with PIN authorization; process as 4871 (Maestro/Cirrus use 70: Chip Liability Shift and specify in comment that card is lost/stolen/NRI)
  • Any other method besides PIN - process 4871 (US Domestic - 1,2,3,4 ) (Maestro/Cirrus use 70: Chip Liability Shift and specify in comment that card is lost/stolen/NRI)


Chargeback notes for STAR:

Card Secure - process chargeback as 6000

  • Member Msg Text = Cardholder did not authorize-Card Present

Card is Lost/Stolen/NRI - Process CB 6500.

  • Member Msg Text = Counterfeit chip card, Cardholder did not authorize
Yes
03Bar code-read (Visa only)Yes
04OCRYes
05ChipNo for Fraud claims
06Track 1Yes
07Contactless via chip rulesNo for Fraud claims
09Received from fileYes
79Unable to read chip, manual entry (Mastercard only)Yes
80Unable to read chip, magnetic strip ("fallback")No for Fraud claims
81/10/09E-commerceYes
90

Swiped

Chargeback notes for MasterCard:

Card Secure - process chargeback as 4870 4870 (Maestro/Cirrus use 70: Chip Liability Shift and specify in comment that card is secure)

Card is Lost/Stolen/NRI - check the Authentication Capability of the authorization in Data Nav (Additional Transaction Information tab in the Transaction Detail screen).

  • PIN - no chargeback rights unless the MCC is 5512 with PIN authorization (pursue as 4871) (Maestro/Cirrus use 70: Chip Liability Shift and specify in comment that card is lost/stolen/NRI)
  • Any other method besides PIN - process 4871 (US Domestic - 1,2,3,4 ) (Maestro/Cirrus use 70: Chip Liability Shift and specify in comment that card is lost/stolen/NRI)


Chargeback notes for STAR:

Card Secure - process chargeback as 6000

  • Member Msg Text = Cardholder did not authorize-Card Present

Card is Lost/Stolen/NRI - Process CB 6500.

  • Member Msg Text = Counterfeit chip card, Cardholder did not authorize
Yes
91Contactless via mag stripe rulesNo for Fraud claims
95Chip (authorization info may be unreliable)Yes






Secure codes for Visa

Anchor
MOTO
MOTO

MOTO CodeDescriptionChargeback Rights
1Single transactionYes
2Recurring transactionYes
3Installment billing transactionYes
4Unknown classificationYes
5Secure electronic commerce transaction, verified by Visa ("VBV")No for Fraud claims
6Non-authenticated security transaction that compliesNo for Fraud claims
7Non-authenticated security transaction that does not complyYes
8Non-secure transactionYes






Secure Codes for MasterCard 

Anchor
Secure Code
Secure Code

ECS ValueChargeback Rights
211

No

212No
215No
221No
222No
225No
241No
242No
245No
911No
912No
915No






Changelog

VersionAuditorDateChanges
1Aafie Somers06/28/22Published