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QFD automatically associates fees with claims and refunds any fees that were caused by disputed transactions. Various options are available for configuring which fees QFD should refund. |
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The fees step houses assignments that involve reviewing and matching fees within QFD or using an external system.
Overview
The Fees step is where pre-defined fees are processed automatically or manually, depending on configuration.
Configuration
Service
If a service is defined to retrieve information about what fees should be refunded, that service is called and the fees are marked accordingly.
Standard
When no service is configured, fee settings are evaluated to determine when a fee should be considered for refund.
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One of the following actions will occur, based on the settings defined:
Refund: The Refund Fee flow is executed for any fees that meet the criteria for the "Refund" action.
Manual Review: The Review Fee assignment is generated for any fees that meet the criteria for "Manual Review".
External Maintenance
When fee maintenance is not managed by QFD, an External Fee Review assignment is generated to prompt a user to complete the process outside of the system. This is a legacy configuration that is no longer supported.
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When a fee review has been completed the details are stored in the Completed Action section.
Workflow
The following workflow illustrates how fees are handled based on the configuration above.
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Related
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