Overview
Define "Case Status Widget"
How to access an existing claim
Search bar
Understanding search results
If the client has a widget, reference that
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Actions on an open claim with notes and docs
Required Actions - doc needed
Other Actions
Add a note
Purpose, function, key details
Request case is withdrawn
Purpose, function, key details
Upload a new file
Purpose, function, key details
View case attachments
Purpose, function, key details
View claim details
Purpose, function, key details
View communication
Purpose, function, key details
View disputed transactions
Purpose, function, key details
View investigation details
Purpose, function, key details
Actions on a denied claim
Request dispute is reopened
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Intake users will access existing claims in order to respond to account holder inquires. The following pages document the tools and actions available to intake users on the Case Status Widget.
Sections
| Child pages (Children Display) |
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