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Description


Excerpt

When a case is created in the Ethoca merchant collaboration network, this assignment is displayed while an outcome is pending.


Details

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This assignment requires no user action.  Optionally, the user may perform the following actions.

Check Ethoca Alert Status

-

This primary flow action will initiate

a

an immediate call to the network to check for a status update.

Cancel (Recovery

- This will close the case with the network and move

)

This flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the

next step.

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Work Queue

Disposition step to select a new recovery option.

Check for Merchant Credit

This flow action will execute the Check for Merchant Credit flow.

Deny Dispute

This flow action will execute the Denied flow.

Manually Record Ethoca Response

If the system is down, a user can manually record the response retrieve from the Ethoca Portal.  The user must provide the outcome and the refund status as shown below.

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SLA

Goal: 45 Days

Deadline: 45 Days

Work QueuePendingResponse
Work Group

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