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changes.mady.by.user Devan Robertson

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changes.mady.by.user Geordie Connell

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Page Properties


AssociatedTransactionReviewRecovery

Description


Excerpt

When RTSI is enabled, the dispute enters the Visa Associated Transaction Review flow and, when applicable, this assignment is generated for the user to determine if any associated transactions apply to the dispute.


Details

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The system presents a series of possibly associated transactions for the user to determine whether or not the transactions apply to the dispute.

No Transactions Chosen

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If the user has not chosen any associated transactions, this input is generated for the user to provide an explanation.

Transaction(s) Chosen

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If the user has chosen any associated transactions, this yes/no question is generated to move the dispute forward.

Review Associated Visa Transactions

This primary flow action provides the user with a list of potentially associated transactions and prompts the user to select any transactions that are associated with the disputed transaction.  If no transactions are selected, the user must provide a reason why none of the presented credits apply.

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Work QueueAssociatedTransactionReview
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