When Merchant Collaboration is enabled, this flow is called from the Provisional Credit Investigation flow to pause dispute processing while a response is awaited from the merchant.
If...
- The dispute is a collaboration-eligible transaction AND
- A collaboration service is available
AND the dispute is not...
- Autopay OR
- Already issued provisional credit
...then further processing is paused while a response is awaited. The duration of the pause depends on the merchant collaboration service and the service level association with it. Typically it is no more than 2 business day.
Drawio |
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border | false |
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viewerToolbar | true |
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fitWindow | false |
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diagramName | PendForMerchantCollaboration |
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simpleViewer | false |
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width | |
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links | auto |
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tbstyle | top |
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diagramDisplayName | |
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lbox | true |
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diagramWidth | 661 |
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Page Properties |
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Rule(s) | RuleNamesCapturedInFlowPendForMerchantCollaboration |
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References
Stagil incoming links macro |
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