Added the Interaction API, which includes multiple endpoints that allow an interfacing application to interact with an existing claim.
Benefits of using this Addon
Clients who already use an internal CRM for managing disputes can leverage this API to improve their user experience and add functionality.
What does it replace?
This solution does not necessarily replace anything. It is truly an addon.
What phase is this recommended in?
Since this solution is targeted at non-QFD customers, it can be implemented at any time.
How long from phase kickoff can this be implemented?
This is almost entirely dependent on the client. The endpoints within the API are all clearly defined, so it is up to the client and its available resources to code to them.
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Overview
Provides an API for accountholders to self-serve claim submission using online banking or mobile app. This service enables accountholders to fraud and dispute claims online or using their mobile phone, reducing call volume and increasing accountholder satisfaction.
How It Works
This API is typically used in tandem with that Case Interaction API, enabling a complete end-to-end experience for accountholders. There are two configuration methods:
Widget powered by Alkami
Alkami is a platform that provides online banking services to many of our credit union members. Alkami provides an SDK that can be used to develop widget that run on the Alkami platform to extend functionality. Quavo has developed a widget using this SDK so that our create case and status widgets are available to end users within the Alkami online banking system.Get Case URL Widget
Get Case URL is used to place calls in order to retrieve responses directly to the widget. These responses enable accountholders to submit new claims and review their case history, and take actions where enabled.
Demos
Mobile App
Online Banking
Responsibilities
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What does a timeline look like for implementing this addon?
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How is pricing determined?
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Metric
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Description
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What success criteria should be met prior to going live?
Success Criteria
Content generated should mirror all changes requested to the letter package. For each letter changed, generate a sample and test that the appropriate updates were made.
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Best Practices
Many clients have difficulty obtaining the necessary approvals to updated content in a timely manner. Begin this effort very early in the process.