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Overview

A SCORM (Sharable Content Object Reference Model) package is used in e-learning to ensure the operability of digital learning content. A SCORM file is a collection of e-learning materials that can be easily shared and integrated with various Learning Management Systems (LMS).

The files on this page are the zip files containing the digital learning content that compose the e-training modules. Instead of directing users to Confluence to access the e-training modules, the SCORM packages can be integrated into the LMS for a cohesive and independently managed learning experience. 


Intake Training

PackageScript

Introduction to Claim Intake

  • 05.08.2024: Added two questions and dropped pass score to 75%
  • 04.08.2024: Updated images to align with 24.01 change to claim reasons
  • 02.26.2024: Replaced "required document" verbiage with "requested document" or "document"
  • 02.05.2024: Added completion record (6/6 to pass)
  • 06.26.2023: Uploaded zip to Confluence

Card Claim Intake

  • 08.13.2024: Converted to SCORM 1.2
  • 04.08.2024: Updated images to align with 24.01 change to claim reasons
  • 02.05.2024: Added completion record (100% viewed to pass)
  • 06.27.2023: Uploaded zip to Confluence

ATM Claim Intake


  • 08.13.2024: Converted to SCORM 1.2
  • 04.08.2024: Updated images to align with 24.01 change to claim reasons
  • 02.05.2024: Added completion record (100% viewed to pass)
  • 06.27.2023: Uploaded zip to Confluence

ACH Claim Intake

  • 02.05.2024: Added completion record (100% viewed to pass)
  • 06.28.2023: Uploaded zip to Confluence

RTP Claim Intake

  • 06.29.2023: Uploaded zip to Confluence

Zelle Claim Intake

  • 07.06.2023: Uploaded zip to Confluence
Identity Theft Intake

  • 04.08.2024: Updated images to align with 24.01 change to claim reasons
  • 07.07.2023: Uploaded zip to Confluence
Case Follow-up

  • 07.05.2023: Uploaded zip to Confluence
Balance Transfer Claim Intake

  • 07.11.2023: Uploaded zip to Confluence

Check Claim Intake

  • 07.12.2023: Uploaded zip to Confluence

Wire Claim Intake

  • 07.18.2023: Uploaded zip to Confluence

Bill Pay Claim Intake

  • 07.19.2023: Uploaded zip to Confluence


Back-office Training

Provisional Credit Assignment
PackageScript

0: Back-office Introduction

  • 04.09.2024: Updated images to show the correct Assignment Group names per 24.01
  • 07.25.2023: Uploaded zip to Confluence
1: Getting Started

  • 04.09.2024: Updated images to show the correct Assignment Group names per 24.01
  • 07.26.2023: Uploaded zip to Confluence

2: Actions

  • 04.10.2024: Updated images to show the correct Assignment Group names Case Roll-up steps and Initial Investigation task per 24.01
  • 07.27.2023: Uploaded zip to Confluence
3: Case Assets

  • 04.10.2024: Updated images to show the correct Case Roll-up steps per 24.01
  • 08.02.2023: Uploaded zip to Confluence

4: Case Tools

  • 04.09.2024: Updated images to show the formatting options in the Notes tool per 24.01
  • 08.07.2023: Uploaded zip to Confluence
5: Case Roll-up

  • 04.11.2024: Updated images to show the correct Case Roll-up steps per 24.01, voiceover changed to AI 
  • 08.10.2023: Uploaded zip to Confluence
6: Case Tabs

  • 04.11.2024: Updated images to show the correct Case Roll-up steps per 24.01
  • 08.28.2023: Uploaded zip to Confluence
6.5: User Task IntroImage Added
  • 04.11.2024: Uploaded zip to Confluence

7: Assignment Groups

Image Modified

  • 04.15.2024: Updated screen recordings to align with 24.01, voiceover changed to AI
  • 09.20.2023: Uploaded zip to Confluence
8: Daily Maintenance Assignments

Image Modified

  • 04.15.2024: Updated images to show the correct Case Roll-up steps per 24.01
  • 10.10.2023: Uploaded zip to Confluence
9: Initial Review

Image Modified

  • 04.16.2024: Updated images to show the correct UI per 24.01, voiceover changed to AI 
  • 10.18.2023: Uploaded zip to Confluence
10: Next Recovery Deadline

Image Modified

  • 04.16.2024: Updated images to show the correct Case Roll-up steps per 24.01
  • 10.27.2023: Uploaded zip to Confluence
11: Late Lifecycle Recovery (Visa Dispute)

Image Modified

  • 04.17.2024: Updated images to show the correct UI per 24.01, "Process Liability" is now "Final Investigation," voiceover changed to AI 
  • 02.05.2024: Uploaded zip to Confluence
11: Late Lifecycle Recovery (Visa Fraud)

Image Modified

  • 04.18.2024: Updated images to show the correct UI per 24.01, "Process Liability" is now "Final Investigation," voiceover changed to AI 
  • 02.05.2024: Uploaded zip to Confluence

11: Late Lifecycle Recovery (Mastercard)

Image Modified

  • 04.17.2024: Updated images to show the correct UI per 24.01, "Process Liability" is now "Final Investigation," voiceover changed to AI 
  • 02.05.2024: Uploaded zip to Confluence