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Page Properties

Description

Excerpt

Sent when a

dispute is partially denied (the dispute amount is adjusted down) and the reason selected is "Merchant Issued Credit", the following letter is generated

posted merchant credit is matched to a dispute transaction, but the credit is less than the amount in dispute.  If a provisional credit has been issued, notice of the reversal, and any applicable disclaimer(s), are included.

Applies To

Card

RulePartialDenyMerchantIssuedCredit, ResolvedPartialDenyMerchantIssuedCreditRelates To

Stagil incoming links macro

Preview

Content

<Manual Header>

<Opening - Resolved><Opening - Unresolved>

<Transaction Grid - Adjustment>

The merchant(s) have issued you the following credit(s):

<CreditGrid>

Based on this new information we have adjusted the dispute amount as shown above.

<Provisional Credit Reversed - Partial><Final Resolution><Continued Investigation>

<Print Footer>

Sample 1

Dispute(s) are resolved and PC was not previously issued.

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptManual Header

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptOpening - Resolved

Category

Deny

Letter Preview

View file
namePartial Merchant Credit - No PC, Investigation Ongoing (1).pdf

Orah tabs page
tabsPageTitleLetter
primaryTabtrue
colorPalettesDefault
color#1F2654
iconfa-envelope-o
id90jpisaik26
hasBorderfalse
headerStyleFilled
Panel
bgColor#F4F5F7

Sample

Multiexcerpt fast include block macro
macro_uuid76a4f56f-2238-48af-b0ae-15d7245e111f
namesample
templateDataeJyLjgUAARUAuQ==
pageHeaders
addpanelfalse
Multiexcerpt fast include block macro
macro_uuid4a8e4850-3373-4cac-b685-4b7451229a15
namesample
templateDataeJyLjgUAARUAuQ==
pageOpening - Unresolved
addpanelfalse
Multiexcerpt fast include block macro
macro_uuid5c172e2a-85a0-430b-9029-5167a42698f6
nameSample 7 partial deny
templateDataeJyLjgUAARUAuQ==
pageTransaction Grid
addpanelfalse

The merchant(s) have issued you the following credit(s):

Multiexcerpt-fast-include

...

-block-macro
macro_uuid4528fc9d-1530-47e2-a6ee-de027e15568b
namesample2
templateDataeJyLjgUAARUAuQ==
pageCredit Grid
addpanelfalse

Based on this new information we have adjusted the dispute amount as shown above.

multiexcerpt-fast-include

...

MultiExcerptNamesample
PageWithExcerptPrint Footer

Sample 2

Dispute(s) are resolved and PC was previously issued.

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptManual Header

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptOpening - Resolved

Multiexcerpt include
MultiExcerptNameSample1
PageWithExcerptTransaction Grid - Adjustment

The merchant(s) have issued you the following credit(s):

Multiexcerpt include
MultiExcerptNamesample2
PageWithExcerptCredit Grid

Based on this new information we have adjusted the dispute amount as shown above.

Multiexcerpt include
MultiExcerptNameSample
PageWithExcerptProvisional Credit Reversed - Partial
shouldDisplayInlineCommentsInIncludesfalse
  
Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptFinal Resolution

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptPrint Footer

Sample 3

Dispute(s) are unresolved and PC was previously issued.

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptManual Header

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptOpening - Unresolved

...

-block-macro
macro_uuidbff512ee-66b4-4aae-a442-975bc7c4735a
namesample
templateDataeJyLjgUAARUAuQ==
pageContinued Investigation
addpanelfalse
Multiexcerpt fast include block macro
macro_uuid30588b6e-cb6d-4638-9d4d-906f249c0071
namesample
templateDataeJyLjgUAARUAuQ==
pageFooters
addpanelfalse

Orah tabs page
tabsPageTitleEmail
colorPalettesDefault
color#1F2654
textAlignmentleft
iconmd-alternate_email
ide1bv5xtn9mw
hasBorderfalse
headerStyleFilled
Panel
bgColor#F4F5F7

Sample

Multiexcerpt fast include block macro
macro_uuid76a4f56f-2238-48af-b0ae-15d7245e111f
nameemail sample
templateDataeJyLjgUAARUAuQ==
pageHeaders
addpanelfalse
Multiexcerpt fast include block macro
macro_uuid4a8e4850-3373-4cac-b685-4b7451229a15
namesample
templateDataeJyLjgUAARUAuQ==
pageOpening - Unresolved
addpanelfalse
Multiexcerpt fast include block macro
macro_uuid5c172e2a-85a0-430b-9029-5167a42698f6
nameSample 7 partial deny
templateDataeJyLjgUAARUAuQ==
pageTransaction Grid
addpanelfalse

The merchant(s) have issued you the following credit(s):

multiexcerpt-fast-include

...

-block-macro
macro_uuid4528fc9d-1530-47e2-a6ee-de027e15568b
namesample2
templateDataeJyLjgUAARUAuQ==
pageCredit Grid
addpanelfalse

Based on this new information we have adjusted the dispute amount as shown above.

Multiexcerpt-fast-include

...

MultiExcerptNameSample
PageWithExcerptProvisional Credit Reversed - Partial
shouldDisplayInlineCommentsInIncludesfalse

...

-block-macro
macro_uuidbff512ee-66b4-4aae-a442-975bc7c4735a
namesample
templateDataeJyLjgUAARUAuQ==
pageContinued Investigation

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptPrint Footer

Sample 4

Dispute(s) are unresolved and PC was not previously issued.

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptManual Header

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptOpening - Unresolved

Multiexcerpt include
MultiExcerptNameSample1
PageWithExcerptTransaction Grid - Adjustment

The merchant(s) have issued you the following credit(s):

Multiexcerpt include
MultiExcerptNamesample2
PageWithExcerptCredit Grid

Based on this new information we have adjusted the dispute amount as shown above.

Multiexcerpt include
MultiExcerptNamesample
PageWithExcerptContinued Investigation

addpanelfalse
Multiexcerpt fast include block macro
macro_uuid30588b6e-cb6d-4638-9d4d-906f249c0071
nameemail
templateDataeJyLjgUAARUAuQ==
pageFooters
addpanelfalse

Panel
bgColor#F4F5F7
Silcc incoming links dynamic macro
spacesQEK
countfalse
tableHeightShow all
spacefalse