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Page Properties
Sent when a claim is abandoned during the intake process and the optional Abandoned Claims Workflow is enabled.

Description

Excerpt

Applies To

ACH, ATM, Balance Transfer, BillPay, Card, Check, Convenience Check, P2P, RTP, Wire, Zelle

Category

Notification

Letter Preview

View file
nameAbandoned (1).pdf

Email Preview

View file
nameabandoned email.pdf

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headerStyleFilled
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Content

<Manual Header>

You contacted us on <Contact Date> to inquire about the following transaction(s):

<Transaction Grid>

No dispute was submitted and, therefore, no investigation has been started.  If you wish to initiate a dispute, please call <Client Info Phone Number> so that we can gather the necessary details to begin investigating.  If you do not wish to move forward with a dispute, no action is needed.  Until such time that you contact us to complete the initiation process, we consider this matter to be resolved.

<Print Footer>

Panel
bgColor#E6FCFF

Sample

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Sample

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You contacted us on 07/03/2024 to inquire about the following transaction(s):

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No dispute was submitted and, therefore, no investigation has been started.  If you wish to initiate a dispute, please call <Client Info Phone Number> (800) 555-0199 so that we can gather the necessary details to begin investigating.  If you do not wish to move forward with a dispute, no action is needed.   Until such time that you contact us to complete the initiation process, we consider this matter to be resolved.

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hasBorderfalse
backgroundColorPaletteDefault
headerStyleFilled
Panel
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Content

<Manual Header>

You contacted us on <Contact Date> to inquire about the following transaction(s):

<Transaction Grid>

No dispute was submitted and, therefore, no investigation has been started.  If you wish to initiate a dispute, please call <Client Info Phone Number> so that we can gather the necessary details to begin investigating.  If you do not wish to move forward with a dispute, no action is needed.  Until such time that you contact us to complete the initiation process, we consider this matter to be resolved.

<Print Footer>

Panel
bgColor#E6FCFF

Sample

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Sample

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nameemail sample
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You contacted us on 07/03/2024 to inquire about the following transaction(s):

Multiexcerpt-fast-include-block-macro
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038110f0
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No dispute was submitted and, therefore, no investigation has been started.  If you wish to initiate a dispute, please call <Client Info Phone Number> (800) 555-0199 so that we can gather the necessary details to begin investigating.  If you do not wish to move forward with a dispute, no action is needed.  Until such time that you contact us to complete the initiation process, we consider this matter to be resolved.

multiexcerpt-fast-include-block-macro
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Print Footer
Footers
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