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| SLA | Goal: 1 Day; Urgency +20 Deadline: 2 Day; Urgency +60 Passed Deadline: 12 Hours; Urgency +5 (Until urgency reaches 100%) Work Queue | ReviewFee | Work Group | Exception
Details | Any fees automatically detected by the system are displayed and can be applied to the claim in a subsequent step.
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Overview
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When manual fee entry is enabled, this assignment allows an analyst to manually enter information about fees that should be refunded if the claim is resolved as paid.
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How-To
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Step 1: Click the Manual Fee Entry button.
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Step 2: Click the Manually Add Fee button.
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Step 3: Complete the section by entering fee details.
Step 4: Click the Add button.
Follow the above steps to add additional fees.
Step 5: Once all fees have been added, click the Apply button.
Step 6: Click the Process Actions button.
Other Actions
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The Other Actions menu offers additional actions and information that allows the user to effectively work the task.
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Skip Manual Fee Entry
This action enables the user to resolve the assignment without entering any fees.
Mark Assignment As Unworkable
Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops or is stuck.