Page Comparison

QFD supports automated processes like accounting and letteringBoth Proprietary and Network ATM claims are supported by QFD, however, recovery for ATM disputes will occur outside QFD. Analysts will continue to complete the required assignments within QFD while working outside QFD to complete the investigation and pursue recovery. 

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Ancillary Assignments

Collaboration for ATM and ACH Claims: The Check for Merchant Credit assignment may not present to analysts in ATM claims. This page explains the Collaboration node's role in ATM claims. 

Execute Accounting: In the Execute Accounting assignment, analysts will use their firm's accounting system of choice to complete the accounting action.

Responses: This node houses several assignments that all function similarly to one another. In these assignments, analysts will review the message and take the appropriate action. 

Fee Maintenance: In the Refund Fee assignment, analysts will match the account fee to the associated disputed transaction. 

Fees: In the Review Fee assignment, analysts will match the account fee to the associated disputed transaction. 
Note: This assignment can be turned off. Refer to your firm's configurations to know if analysts will see this assignment.

Service Block Reissue Card: Analysts will be presented with the Block Card/Block and Reissue Card assignment when there was a failure to do so through automated processes. Analysts will complete the required action in their firm's system of choice.

Fraud Reporting: Analysts will be presented with an assignment involving fraud reporting when there was a failure to execute fraud reporting or in cases where fraud reporting could not be completed by QFD.

Interest: Analysts will use the calculator tool to calculate the amount of the interest fee that should be refunded should the claim be paid. This assignment will only present on interest-bearing accounts.the ATM claim workflows vary depending on whether the transaction occurred on a proprietary network or not. If enabling both claim types, it's important to understand these differences.

Network ATM claims follow the typical path of recovery as with card claims. There is typically more manual chargeback work associated with network ATM transactions. 

Proprietary ATM claims include transactions made with branded ATMs owned by the institution and are worked following most current day processes, as QFD cannot automate the investigation. QFD will continue to automate supporting tasks such as lettering and accounting, but case work is almost exclusively manual.