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EscalatedInvestigation Queue
Page Properties

Description

Excerpt

When an investigation is escalated by a user, this assignment is generated and prompts a supervisor to determine what action will be taken.

Details

The reason for escalation provided by the user who completed the investigation assignment will be displayed.

The user must select

on

one of the following actions:

  • Pursue recovery - This option will resume the normal workflow.

  • Deny - This option will initiate the deny flow.

SLA

None

Work QueueEscalatedInvestigation Queue
Work Group
Multiexcerpt include
MultiExcerptNamework_group
PageWithExcerpt